Key Duties and Responsibilities

• Deploy and exploit the full Ansys Technical Support Toolset to complement your own engineering expertise and knowledge of simulation to assist customers in solving their engineering problems and enabling their usage of Ansys products.
  • The Ansys Technical Support Toolset includes Ansys Innovation Space, AnsysGPT and other Ansys AI-based platforms introduced to assist with identifying and delivering the most relevant answers to customers' problems
  • Ensure customers' ability to get accurate answers faster than a human-only system, resulting in high Ansys customers' satisfaction.
•  Ensure high Customer Satisfaction and Customer Success that enable customers' usage/deployment/adoption of Ansys software
• ​Develop subject matter expertise and specialization on Ansys simulation products and applications.
• Share your extensive knowledge and experience by creating & updating content for your Primary Focus Area to ensure the most relevant help and information is available for customers and internal colleagues.
• Create and execute repeatable workflows for data capture, processing, and deployment for support through the Ansys Technical Support Toolset.
• From every technical interaction, extract the Ansys-specific IP/data and codify it for further processing to generate Ansys own-generated knowledge, free from customers' IP and PII.
• Be enthusiastic about learning and promoting how an LLM and other AI-based technologies can assist engineers' own abilities to help Ansys customers.
• Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements​
• On an as-needed basis, ​ provide expertise-level support to other business functions including Sales and Marketing
• Participate in other strategic team and company initiatives, as needed​