Technical Support Engineer II (16776)
Key Duties and Responsibilities
• Deploy and exploit all available resources, including Ansys AI-based platforms to complement your engineering expertise and knowledge of simulation to assist customers in solving their engineering problems and enabling their usage of Ansys Fluids Products.
• Ensure high Customer Satisfaction and Customer Success that enable customers' usage/deployment/adoption of Ansys software
• Develop and strengthen long-term relationships with customers.
• Share your extensive knowledge and experience by creating & updating content to ensure the most relevant help and information is available for customers and internal colleagues.
• Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements.
• Be enthusiastic about learning and promoting how AI-based technologies can assist engineers' own abilities to help Ansys customers.
• Learn and gain expertise in new technical areas as and when required for the team & personal development
• Participate in other strategic team and company initiatives, as needed