Key Duties and Responsibilities

• Apply engineering expertise and knowledge of simulation techniques to provide the highest-level technical support to customers and Channel Partners​ for Ansys Electronics and Electromagnetics family of products
  • The Ansys Technical Support Toolset includes Ansys Innovation Space, AnsysGPT and other Ansys AI-based platforms introduced to assist with identifying and delivering the most relevant answers to customers' problems
• Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction​
• Develop technical expertise in one or more simulation areas ​
• Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements​
• Participate in other strategic team and company initiatives, as needed​