Key Duties and Responsibilities

• Has specialist knowledge of at least one subject matter area
• Performs advanced installation and maintenance of core infrastructure and client systems
• Performs root-cause analysis: resolves network, hardware and software issues with infrastructure and client systems
• Routinely performs upgrades to the existing infrastructure systems
• Deploys and maintains hardware and software in support of the business
• Works with the business unit teams to support & improve systems
• Collaborates with other IT functions on complex business requirements, including design and integration points