Key Duties and Responsibilities

• Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with ANSYS, Inc. policies and procedures
• Generates timely, accurate license keys and entitlements, and delivers them to sales channels and customers
• Assists customers attempting to enroll for ANSYS, Inc. Customer Portal access
• Utilizes CRM checks to strive for succinct data integrity
• Acts as liaison to ANSYS, Inc. sales channel by providing quality customer service and support and resolving customer issues
• Provides assistance to sales personnel for proper order submission and documentation
• Proactively interfaces with Legal, Accounting, Sales, and other departments to drive procedural and policy adherence
• Proactively seeks ways to improve workflow, including identification of better ways to provide value-added customer service
• Consistently coaches and mentors other team members including training responsibilities
• Leads group discussions and department projects such as developing rollout plans for product delivery
• Approves complex orders/tasks as assigned
• Ability to work different time zones (Japan, Europe, and the US) during predefined periods within a quarter as needed.
• Directly supervises and manages assigned Business Operations staff members
• Establish and maintain effective working relationships with direct reports
• Coach, evaluate and mentor staff
• Assign tasks, ensures the quality of work, balances workloads
• Identifies and addresses performance issues
• Conduct and deliver mid-year and annual performance reviews
• Assist with hiring activities; conducts interviews, hires and orients new employees