Senior Technical Support Engineer (15380)
Key Duties and Responsibilities
- Understand and follow the development processes, best practices, and coding guidelines.
- Participate in the implementation, maintenance, testing and documentation of software modules and sub-systems
- Ensure compliance with data privacy and security regulations.
- Participate in user acceptance testing of new functionality to ensure that new features and workflows function as intended.
- Work with the cyber security team to implement all cyber related requirements.
- Identify defective infrastructure functionality (in dev or live environments) and log defects, alert infra leaders.
- Evaluate defect tickets, coordinate and assign to get completed.
- Take process flows and developer instructions and create development (staging) code.
- Test and validate business requirements to implemented functionality.
- Coordinate other team members in the implementation, maintenance, testing and documentation of software modules and sub-systems.
- Convert business requirements into process flows, developer instructions.
- Participate in the codification of business requirements and structural design of software modules and sub-systems.
- Review developed functionality for applicability, quality, efficiency, sustainability.
- Develop subject matter expertise and knowledge of new technologies and approaches useful to serve the business requirements
- Participate in other strategic team and company initiatives, as needed