Key Duties and Responsibilities

• Maintain and enhance the infrastructure and tools used to build a best-in-class certification program.
• Maintain and update the certification tests and questions databases.
• Develop high level plans, processes, and tools to ensure the certification program is aligned with channel program short-term and longer-term growth objectives.
• Collaborate with Sales, ACE, Marketing and BU Development as needed to collect and organize training and certification materials for sales reps, Application Engineers and other roles.
• Identify gaps and challenges with the certification program, propose solutions, and carry out implementation of such solutions to achieve continuous improvement.
• Deliver training in areas of expertise related to fluids, mechanical, electronics, and new products.
• Drive customer satisfaction within the Channel Partner customer base through surveys and other innovative methods.
• Conduct channel partner customer surveys and communicate results to partners to ensure follow-up and resolution of complaints, and ensure remedies are implemented (additional training, process changes, additional capacity, etc.)
• Develop, automate, and maintain reports and metrics to enable effective execution of the training and certification program, and customer satisfaction metrics.
• Support quarterly reports and scorecards for each channel partner to help bring visibility to accomplishments, progress towards yearly goals, and identify challenges.
• Identify and communicate issues quickly to management and recommend solutions for improvement.
• Other job-related duties may be assigned by management from time to time.