Key Duties and Responsibilities

· Apply advanced engineering expertise and knowledge of EMag simulation techniques to provide highest level technical support to customers and Channel Partners, ensuring high-quality, timely customer service that results in improved customer satisfaction and productivity.

- Lead in coordinating and executing all technical activities at both a pre-sales and post-sales level, such as customer meetings and product presentations, demonstrations and evaluations

· Own the customer problems, proactively engage with selected accounts to provide comprehensive solutions. Work independently and contribute to all technical activities throughout the sales opportunity lifecycle, interact with customers to understand their business needs, product design needs and engineering design workflows and articulate Ansys’ value proposition.

· Instruct introductory, intermediate and/or advanced training classes. Scope and deliver professional services for projects which might include collaborative work with other field engineers in the same or different disciplines.

· Gather customer requirements and trends to support the improvement of Ansys software and collaborate with the Ansys product development teams to translate customer requirements into new product capabilities. Test new releases on industrial problems.

· Participates in internal corporate initiatives to share knowledge and to create best practices, inside the discipline and cross-disciplines.

· Develop simulation best practices, solutions, FAQs for knowledge base

- Implementation of customers’ Process Design Kits for the Helic Product line, using internal software tools

- Create elegant and useful solutions to solve complex problems by working across various teams and understanding the needs of our customers