Key Duties and Responsibilities

• Manages personnel activities of staff (i.e., hires, terminates, trains, appraises, rewards, motivates, disciplines).
  • Directly supervise & coach Supervisors and other staff as applicable
  • Conduct performance reviews and helps identify annual goals for the team
• Functional Leadership of Assigned Sales & Order Operations Staff ○Manages the activities and operations associated with the assigned team
  • Collaborates with Regional Sales Leadership and Direct Manager by raising areas that could improve overall productivity
  • Disseminate best practices to a global audience.  
  • Identifies inefficiencies and proposes recommendations for streamlining processes; includes provide suggestions/solutions to current documentation 
  • Interpret, apply and explain sales policies and procedures to staff
  • Troubleshoot administrative related issues involving key players, communicating evolving procedures
  • Ensures that sales support operations team has the most current knowledge of company's products, pricing policies and services to more effectively perform activities
• Participate in Business Integration teams to provide critical information on current processes and help to develop best practices for a smooth transition 
• CRM Product Management ○May represent the Sales & Order Operations function by providing input to the CRM Project Core Team
• Facilitate Communication, Best Practices and Process improvement for the Sales & Order Operations function
  • Facilitates good communication within the team and with other functional groups
  • Ensures advocacy for the Sales & Order Operations Team by representing the staff within the larger organization
  • Maintain awareness of new initiatives that may impact the Global Sales administrative staff
  • Represent the Sales & Order Operations Function in cross functional initiatives