Key Duties & Responsibilities

• Manage the lifecycle of business applications, including installation, configuration, maintenance, upgrades, and decommissioning, ensuring optimal performance and availability.
• Collaborate with business stakeholders to gather requirements, implement application updates, and introduce new features to meet organizational needs.
• Troubleshoot and resolve application issues, coordinating with vendors and the Systems/DevOps Team for deployment and infrastructure support (e.g., ServiceNow, JIRA, GitHub).
• Ensure application security and compliance with regulatory standards (e.g., CMMC) using tools like Cyberark, Sailpoint, DUO, Tenable Security Center, and Microsoft Certificate Authority.
• Manage application patching and updates using tools like WSUS / PatchMyPC and Tanium, ensuring compatibility and stability.
• Integrate applications with automation and monitoring tools such as JAMS / SNAPlogic and Grafana to streamline workflows and monitor performance.
• Support secure file transfer operations using Biscom SFT, ensuring data integrity and compliance with security protocols.
• Provide training and support to end-users on application usage.
• Document application configurations, processes, and troubleshooting steps to ensure repeatability and knowledge sharing across the team.
• Automate repetitive tasks through scripting (e.g., PowerShell, Python) to improve efficiency in application management.
• Participate in IT projects, such as new application rollouts or system migrations, working with the Project Manager to ensure successful delivery.
• Work closely with the IT Operations team to coordinate support, align processes, and ensure consistent service delivery across the application environment.