Business Operations Specialist II(16965)
Key Duties and Responsibilities
- Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with ANSYS, Inc. policies and procedures
- Generates timely, accurate license keys and software license entitlement information, and delivers them to sales channels and customers
- Utilizes CRM checks to strive for succinct data integrity
- Acts as liaison to ANSYS, Inc. sales channel by providing quality customer service and support and resolving customer issues
- Provides assistance to sales personnel for proper order submission and documentation
- Interfaces with legal, accounting, and sales departments to facilitate procedural and policy adherence
- Proactively seeks ways to improve workflow, including identification of better ways to provide value-added customer service
- Participates in department projects such as developing rollout plans for product delivery
