Key Duties and Responsibilities

• Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with ANSYS, Inc. policies and procedures
• Generates timely, accurate license keys and software license entitlement information, and delivers them to sales channels and customers
• Assists customers attempting to enroll for the ANSYS, Inc. Customer Portal
• Utilizes CRM checks to strive for succinct data integrity
• Acts as liaison to ANSYS, Inc. sales channel by providing quality customer service and support and resolving customer issues
• Provides assistance to sales personnel for proper order submission and documentation
• Interfaces with legal, accounting, and sales departments to facilitate procedural and policy adherence
• Proactively seeks ways to improve workflow, including identification of better ways to provide value-added customer service
• Participates in department projects such as developing rollout plans for product delivery