Key Duties and Responsibilities

• Developing expertise in one or more Synopsys software products, working independently and proactively.
• Providing timely, high-quality customer support, including answering technical questions about tool functionality.
• Triage and investigate product complaints, identifying root causes and collaborating with R&D to resolve defects.
• Documenting and communicating enhancement requests and product feedback from customers.
• Supporting technical evaluations, benchmarks, and product demos under guidance from senior mentors.
• Building strong relationships with team members, earning their trust and respect through reliability and collaboration.