Ansys ID Sign-In Help

If you are evaluating Ansys software, you will create a new sign-in identity with your email address and set up a password. After that step is completed, you will be asked to fill in additional registration details when you access certain Ansys websites including the Download Center. In the email that contained your evaluation details, you will find your customer number, which is required to complete the registration form.

If your access to the Ansys Learning Hub (ALH) has been denied, this could be due to one of the following:

Your Ansys ID and your ALH subscription have different usernames.
If the ALH does not recognize the username (your registered email address) from your Ansys ID, you need to contact training@ansys.com to adjust your username (email) for your ALH subscription.

You have an Ansys ID, but you do not have an Ansys Learning Hub subscription.
If you have an activation code, you need to register here.
If you are aware your organization has a company-wide subscription, but you do not know your activation code, contact your Ansys Customer/Sales Representative. Sign up for a 30-day trial today or buy an individual subscription through the Ansys Store.

You have an Ansys ID and your ALH subscription has expired.
To renew your subscription, visit the Ansys Store or contact your Ansys Customer/Sales representative.

If you are a Channel Partner employee, you should follow the general instructions to create an Ansys ID with your work email address. If you are unable to access any required tools or resources once logged in, contact your Sales Admin and ask them to submit an onboarding request on your behalf through the Ansys Partner Community.

Ansys employees are no longer required to create separate Ansys ID accounts to sign in to SSO-enabled Ansys sites and applications such as the Customer Portal, Ansys Help, Ansys API Documentation, etc. When Ansys employees are already signed in to their Ansys employee accounts (the accounts used for Microsoft Windows, Office 365, etc.), only an email address is required for access. If not already signed in, Ansys employees will also need to enter their Ansys employee account password and any other information required for employee authentication.

Ansys employees taken to the HRIS instead of the Learning Hub
When an Ansys employee tries to access the Ansys Learning Hub (ALH) while already signed in to the HRIS, the employee will be taken to the HRIS homepage. This is because the HRIS and the ALH are both SAP products and share a cookie. The solution is to access the two applications in different browsers.

If you are not an Ansys customer but have been invited to explore Ansys as a guest, follow the steps below to access the Customer Portal.

• On the Customer Portal landing page, click the "Sign Up or Sign in" button.
• When prompted, enter the temporary username and password that has been sent to you by Ansys via email. Your username is an 8-character code such as 1-abcdef.

ID Portal is a centralized, web-based platform designed for administrators to manage users, assign roles, and control access throughout their organization. It streamlines user management by simplifying permissions and access to essential tools and resources. All features of ID Portal are tailored to the specific organization you are associated with.

You can access the ID Portal by visiting id.ansys.com and logging in with your registered Ansys email and password. Note: You have to be an ASC or be invited by an ASC (Ansys Support Coordinator).

Federated SSO allows users to log in using their company credentials through their corporate identity provider, improving security and user management. *Regardless of whether or not your organization has Federated SSO with Ansys, your administrative responsibilities remain the same and you’ll still have to add members to your ID Portal organization.

You can confirm this with your IT department or Ansys administrator. Organizations that use Federated SSO typically have a customized sign-in page that connects to their corporate credentials.

Email verification

If you did not receive your verification code email while signing up, here are a few things to try:

• Retry the Ansys ID registration. The code is valid for 20 minutes.
• Check your spam folder for an email from ansys-id@ansys.com (sent from ansys.com) and a subject line of "Ansys ID email verification code."
• If these messages are not in your spam or trash folder, please ask your IT department to check whether your corporate spam filter is stopping these emails from being delivered to your inbox. It might be necessary for your IT team to whitelist smtp.office365.com.

Phone verification

If you did not receive your verification code phone call (via the ‘Call me’ method), the caller ID might label the call as an “unknown” caller. If the call is not received, check for blocked calls or refer to this troubleshooting guide.

• Do not use the Tor browser to access Ansys portals. Anonymous sign-ins will be blocked.
• Use the 'Forgot Password?' link on the sign-in page to reset your password and remove the block.
• Sign in from a familiar location and device if your blocked sign-in attempt was done using an unfamiliar device and/or location.
• If feasible, connect without your VPN.
• Submit a help form request using the 'Need more help?' section on this page.