Key Duties and Responsibilities

• Processing software license and stock orders through multiple CRM systems, ensuring accuracy and compliance with company policies.
• Generating and delivering timely, precise license keys and entitlement information to sales channels and customers.
• Supporting customers as they enroll in the ANSYS, Inc. Customer Portal, providing guidance and troubleshooting assistance.
• Maintaining high standards for data integrity through diligent CRM checks and robust documentation practices.
• Acting as a liaison between sales, legal, and accounting departments to ensure seamless procedural and policy adherence.
• Providing quality customer service and support, resolving issues efficiently and professionally.
• Assisting sales personnel with proper order submission and documentation requirements.
• Identifying and implementing workflow improvements to enhance customer experience and operational efficiency.
• Participating in departmental projects, including rollout plans for new product deliveries.