Key Duties and Responsibilities

• Deliver high-level technical support to customers and Channel Partners, leveraging advanced troubleshooting and integration skills.
• Adhere to and continuously improve support processes for timely, high-quality customer service and satisfaction.
• Develop deep technical expertise in configuring and deploying software within simulation and design workflows.
• Submit product improvement suggestions, file defect reports, and verify fixes, collaborating with development teams to enhance product quality.
• Participate in field testing of new releases, ensuring new features meet customer requirements and provide optimal user experience.
• Support Sales and Marketing teams by conducting product demonstrations, webinars, and training sessions—showcasing product capabilities and value.
• Engage in strategic team and company initiatives, contributing to process improvements, cross-functional projects, and organizational growth.