Key Duties and Responsibilities

• Provide overall program leadership, guidance, and manage all aspects of large, complex programs, including requirements gathering, business case creation, and implementation

• Provide steady leadership in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company with an evolving business model

• Manage overall program risks and oversee respective mitigation strategies

• Develop resourcing strategies to ensure optimum support for projects and for the day-to-day operational activities

• Proactively set performance expectations and manage expectations of delivery and requirements, yielding consistent results

• Review program budget variance and scope change requests, and participate in the budget-resolution process

• Ensure that the scope of the projects within the program align with business priorities

• Manage program-level risks and interdependencies

• Promote collaboration and coordination across broad categories of stakeholders

• Lead cross-functional meetings and foster teamwork; drive escalation and resolution of issues

• Support, coach and mentor team members

• Provide technical expertise in planning, execution, and leadership of program, projects, and initiatives

• Directly facilitate program steering committee meetings and conduct periodic briefings/status updates to various levels of the organization for assigned areas