Key Duties and Responsibilities 

• Deploy and exploit the full Ansys Technical Support Toolset to complement your own engineering expertise and knowledge of simulation to assist customers in solving their engineering problems and enabling their usage of Ansys products.

• Ensure high Customer Satisfaction and Customer Success that enable customers' usage/deployment/adoption of Ansys software

• Develop subject matter expertise and specialization on Ansys simulation products (specifically STK, ODTK, TETK, and/or DME Components) and applications

• Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements

• On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings to provide expertise-level support to other business functions including Sales and Marketing

• Participate in other strategic team and company initiatives, as needed