Key Duties and Responsibilities

• Regional subject matter expert in multiple tools
• Lead technical campaigns and direct peers to successful completion
• Own complete solution (i.e. tool/command, documentation, etc.) and drive to closure
• Develop and deliver training/education to peers, customers
• Be a mentor for junior levels
• Negotiate success criteria with customers for critical technical campaigns
• Discover and contribute to closing new business opportunities
• Become a trusted advisor to at least two customers
• Within their field of expertise, they are not relying on fellow peers for gaps in skill set. I.e. issues encountered are beyond peer knowledge