Import/export non-native file errors

[Dthomasson]

We recently renewed our subscription and downloaded/installed the new Spaceclaim 2023 r1 software. Since doing so I have not been able to import/export various file types, such as .stp, .igs, and .catpart even though we have the necessary data exchange packages (notedly .3dm files have been successful). This includes files created both before and after installing the new version, some of which were previously opened in the older version of SC. I'm curious if this is could just be an installation issue or a setting somewhere that got reset. It gives the "ERROR Failed to import/export " immediately after clicking open and save or trying to drag-and-drop a file.

 

It may be of interest that I uninstalled the old version we had after installing the 2023 r1, but doing so seemed to cause the 2023 version to crash on launch afterward. I then uninstalled and reinstalled the 2023, which then failed to recognize our licenses. So I had to manually activate the license ID's given by our sales rep via cmd line. (we don't have a flexnet server or floating license as we only have 2 people with dedicated workstations using the software) I wouldn't be surprised if that whole process didn't cause some issues.

[subashni.satish]

Hello Dthomasson

Can you please confirm if you have installed with Admin Rights? 

Can you also share the installation logs as listed below from the location below?

~/Ansys Inc

• Install.log
• Install_licconfig.log
• Install.err (if it exists)

[Dthomasson]

I've reinstalled with admin rights just to be sure and the problem persists. The .err file cited a graphics driver error, which isn't surprising as the machine in use is still uses an old amd fire pro graphics card. The driver is up to date, but the latest driver version for it dates back to 2017, so potentially a gpu issue?

[subashni.satish]

Hello  Dthomasson

This does not look like an installation issue.

Can you please also share the Application log files?

Please share the latest folder from the below location %temp%/Discovery

[ebru akcan]

Subashni I am also having this problem for 2021 version and later. this is only because new versions and later support directx11 and directx12. this problem occurs if the graphics card hardware version is below directx11

[Dthomasson]

​ 🛈​ This post originally contained file attachments which have been removed in compliance with the updated ​ Ansys Learning Forum Terms & Conditions​

​

[ebru akcan]

Dthomasson I am also having this problem for 2021 version and later. this is only because new versions and later support directx11 and directx12. this problem occurs if the graphics card hardware version is below directx11

[Dthomasson]

Was this the correct folder?