{"id":171211,"date":"2023-06-05T07:05:57","date_gmt":"2023-06-05T07:05:57","guid":{"rendered":"\/knowledge\/forums\/topic\/question-trying-to-install-and-seeing-mount-directory-error-cannot-locate-file-for-media-1\/"},"modified":"2023-07-31T12:35:16","modified_gmt":"2023-07-31T12:35:16","slug":"question-trying-to-install-and-seeing-mount-directory-error-cannot-locate-file-for-media-1","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/question-trying-to-install-and-seeing-mount-directory-error-cannot-locate-file-for-media-1\/","title":{"rendered":"Question: Trying to install and seeing Mount Directory Error &#8220;Cannot locate file for media #::1&#8230;&#8221;"},"content":{"rendered":"<p>Answer: This message indicates that the user is trying to install without extracting the downloaded .zip file first. Have the user extract the .zip file and then run setup from the extracted directory. It is recommended to use the Windows extraction utility rather than a 3rd party zip utility.<\/p>\n","protected":false},"template":"","class_list":["post-171211","topic","type-topic","status-publish","hentry","topic-tag-18-1","topic-tag-installation","topic-tag-installation-process","topic-tag-installation-licensing-systems","topic-tag-mechanical-sys","topic-tag-other"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Answer: This message indicates that the user is trying to install without extracting the downloaded .zip file first. Have the user extract the .zip file and then run setup from the extracted directory. It is recommended to use the Windows extraction utility rather than a 3rd party zip utility.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/question-trying-to-install-and-seeing-mount-directory-error-cannot-locate-file-for-media-1\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Ansys Knowledge | Ansys Innovation Space\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Question: Trying to install and seeing Mount Directory Error \u201cCannot locate file for media #::1\u2026\u201d | Ansys Knowledge\" \/>\n\t\t<meta property=\"og:description\" content=\"Answer: This message indicates that the user is trying to install without extracting the downloaded .zip file first. 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Have the user extract the .zip file and then run setup from the extracted directory. 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