{"id":165747,"date":"2023-03-17T09:01:07","date_gmt":"2023-03-17T09:01:07","guid":{"rendered":"\/knowledge\/forums\/topic\/question-what-should-i-do-if-i-get-the-error-below-starting-mechanical-apdl-product-launcher-ansys-mechanical-apdl-launcher-error-error-was-not-able-to-retrieve-the-internal-id-value-for-this-ans\/"},"modified":"2023-07-31T12:34:43","modified_gmt":"2023-07-31T12:34:43","slug":"question-what-should-i-do-if-i-get-the-error-below-starting-mechanical-apdl-product-launcher-ansys-mechanical-apdl-launcher-error-error-was-not-able-to-retrieve-the-internal-id-value-for-this-ans","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/question-what-should-i-do-if-i-get-the-error-below-starting-mechanical-apdl-product-launcher-ansys-mechanical-apdl-launcher-error-error-was-not-able-to-retrieve-the-internal-id-value-for-this-ans\/","title":{"rendered":"Question:  What should I do if I get the error below starting Mechanical APDL Product Launcher?  ANSYS Mechanical APDL Launcher Error Error: Was not able to retrieve the internal ID value for this ANSYS Release. This is a fatal error; exiting. <OK>"},"content":{"rendered":"<p>Answer: As a workaround, you can try using a command line like the example below to start Mechanical APDL &#8220;C:Program FilesANSYS Incv192ansysbinwinx64ANSYS192.exe&#8221; -g -p ansys -np 2 -lch -dir &#8220;C:temp&#8221; -j test -s read -l en-us -t -d win32  Note: This example starts 19.2 using the Mechanical Enterprise license and 2 cores and uses C:temp as the working directory. You may need to make changes for the version, working directory and your license type. To make changes copy the command line into notepad, make changes and then either save it as a batch file with .bat extension (not .txt extension) or copy the command line with changes, click on Windows start button and paste it into search or Run dialogue box and press the Enter button on the keyboard.<\/p>\n","protected":false},"template":"","class_list":["post-165747","topic","type-topic","status-publish","hentry","topic-tag-19-2","topic-tag-general","topic-tag-installation-licensing-systems","topic-tag-mechanical-apdl-sys","topic-tag-product-specific-issue"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Answer: As a workaround, you can try using a command line like the example below to start Mechanical APDL &quot;C:Program FilesANSYS Incv192ansysbinwinx64ANSYS192.exe&quot; -g -p ansys -np 2 -lch -dir &quot;C:temp&quot; -j test -s read -l en-us -t -d win32 Note: This example starts 19.2 using the Mechanical Enterprise license and 2 cores and uses C:temp\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/question-what-should-i-do-if-i-get-the-error-below-starting-mechanical-apdl-product-launcher-ansys-mechanical-apdl-launcher-error-error-was-not-able-to-retrieve-the-internal-id-value-for-this-ans\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Ansys Knowledge | Ansys Innovation Space\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Question: What should I do if I get the error below starting Mechanical APDL Product Launcher? ANSYS Mechanical APDL Launcher Error Error: Was not able to retrieve the internal ID value for this ANSYS Release. This is a fatal error; exiting. | Ansys Knowledge\" \/>\n\t\t<meta property=\"og:description\" content=\"Answer: As a workaround, you can try using a command line like the example below to start Mechanical APDL &quot;C:Program FilesANSYS Incv192ansysbinwinx64ANSYS192.exe&quot; -g -p ansys -np 2 -lch -dir &quot;C:temp&quot; -j test -s read -l en-us -t -d win32 Note: This example starts 19.2 using the Mechanical Enterprise license and 2 cores and uses C:temp\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/question-what-should-i-do-if-i-get-the-error-below-starting-mechanical-apdl-product-launcher-ansys-mechanical-apdl-launcher-error-error-was-not-able-to-retrieve-the-internal-id-value-for-this-ans\/\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2023-03-17T09:01:07+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2023-07-31T12:34:43+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Question: What should I do if I get the error below starting Mechanical APDL Product Launcher? ANSYS Mechanical APDL Launcher Error Error: Was not able to retrieve the internal ID value for this ANSYS Release. 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ANSYS Mechanical APDL Launcher Error Error: Was not able to retrieve the internal ID value for this ANSYS Release. This is a fatal error; exiting."},"previousItem":{"@type":"ListItem","@id":"https:\/\/innovationspace.ansys.com\/knowledge\/topics\/#listItem","name":"Topics"}},{"@type":"ListItem","@id":"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/question-what-should-i-do-if-i-get-the-error-below-starting-mechanical-apdl-product-launcher-ansys-mechanical-apdl-launcher-error-error-was-not-able-to-retrieve-the-internal-id-value-for-this-ans\/#listItem","position":4,"name":"Question:  What should I do if I get the error below starting Mechanical APDL Product Launcher?  ANSYS Mechanical APDL Launcher Error Error: Was not able to retrieve the internal ID value for this ANSYS Release. 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ANSYS Mechanical APDL Launcher Error Error: Was not able to retrieve the internal ID value for this ANSYS Release. 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ANSYS Mechanical APDL Launcher Error Error: Was not able to retrieve the internal ID value for this ANSYS Release. This is a fatal error; exiting. | Ansys Knowledge","twitter:description":"Answer: As a workaround, you can try using a command line like the example below to start Mechanical APDL &quot;C:Program FilesANSYS Incv192ansysbinwinx64ANSYS192.exe&quot; -g -p ansys -np 2 -lch -dir &quot;C:temp&quot; -j test -s read -l en-us -t -d win32 Note: This example starts 19.2 using the Mechanical Enterprise license and 2 cores and uses C:temp"},"aioseo_meta_data":{"post_id":"165747","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"limit_modified_date":false,"created":"2025-10-17 22:27:38","updated":"2026-07-29 18:14:26","ai":null,"breadcrumb_settings":null,"seo_analyzer_scan_date":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/innovationspace.ansys.com\/knowledge\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/innovationspace.ansys.com\/knowledge\/topics\/\" title=\"Topics\">Topics<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic-tag\/general\/\" title=\"General\">General<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tQuestion:  What should I do if I get the error below starting Mechanical APDL Product Launcher?  ANSYS Mechanical APDL Launcher Error Error: Was not able to retrieve the internal ID value for this ANSYS Release. This is a fatal error; exiting. \n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/innovationspace.ansys.com\/knowledge"},{"label":"Topics","link":"https:\/\/innovationspace.ansys.com\/knowledge\/topics\/"},{"label":"General","link":"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic-tag\/general\/"},{"label":"Question:  What should I do if I get the error below starting Mechanical APDL Product Launcher?  ANSYS Mechanical APDL Launcher Error Error: Was not able to retrieve the internal ID value for this ANSYS Release. This is a fatal error; exiting. <OK>","link":"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/question-what-should-i-do-if-i-get-the-error-below-starting-mechanical-apdl-product-launcher-ansys-mechanical-apdl-launcher-error-error-was-not-able-to-retrieve-the-internal-id-value-for-this-ans\/"}],"acf":[],"custom_fields":[{"0":{"_wp_page_template":["default"],"_bbp_last_active_time":["3\/15\/2023 20:20"],"_bbp_forum_id":["153867"],"_bbp_author_ip":["23.56.168.180"],"_btv_view_count":["1589"],"siebel_km_number":["2057575"],"product_version":["19.2"],"km_published_date":["2018-12-12T00:00:00.000Z"],"family":["Installation\/Licensing\/Systems"],"application_name":["Mechanical APDL - SYS"]},"test":"articlesansys-com"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/topics\/165747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/topics\/165747\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/media?parent=165747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}