{"id":161976,"date":"2023-01-25T07:28:20","date_gmt":"2023-01-25T07:28:20","guid":{"rendered":"\/knowledge\/forums\/topic\/how-to-solve-problem-with-starting-designmodeler-in-workbench-on-windows\/"},"modified":"2023-07-31T12:36:13","modified_gmt":"2023-07-31T12:36:13","slug":"how-to-solve-problem-with-starting-designmodeler-in-workbench-on-windows","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/how-to-solve-problem-with-starting-designmodeler-in-workbench-on-windows\/","title":{"rendered":"How to solve problem with starting DesignModeler in Workbench on Windows?"},"content":{"rendered":"<p>This Solution describes how to fix the issue when DM on Windows does not start and the following WB error message       AnsysWBU.exe encountered a problem. A diagnostic file has been written: C:Users<username>AppdataLocalTempAnsysWBDumpFile.dmp and DM error message     Unable to start the geometry editor.     Kann den Geometrie-Editor nicht starten. is obtained.  1) Check that the graphics card driver is up to date. 2) Unconfigure and re-configure the product and CAD installation with &#8220;Product &#038; CAD Configuration&#8221; tool available from the Start menue. 3) Is the issue user specific, i.e. try with a different user login? a) open %APPDATA% and rename or remove the directory &#8220;Ansys&#8221; b) open %TEMP% and rename or remove the directory &#8220;.ansys&#8221; c) restart WB and try to open DM again d) if the above does not help, re-create the user profile on the Windows machine 4) check Firewall and virus scanner settings, or deactivate temporarily<\/p>\n","protected":false},"template":"","class_list":["post-161976","topic","type-topic","status-publish","hentry","topic-tag-2019-r3","topic-tag-designmodeler","topic-tag-designmodeler-sys","topic-tag-dm","topic-tag-installation-licensing-systems","topic-tag-n-a","topic-tag-product-specific-issue","topic-tag-workbench"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_wp_page_template":["default"],"_bbp_forum_id":["153867"],"_bbp_last_active_time":["1-24-2023  20:20:06"],"_bbp_author_ip":["23.56.168.180"],"_btv_view_count":["5627"],"siebel_km_number":["2062346"],"product_version":["2019 R3"],"km_published_date":["2020-02-26T12:32:52.000Z"],"family":["Installation\/Licensing\/Systems"],"application_name":["DesignModeler - SYS"]},"test":"articlesansys-com"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/topics\/161976","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/topics\/161976\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/media?parent=161976"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}