{"id":159967,"date":"2022-09-26T09:59:54","date_gmt":"2022-09-26T09:59:54","guid":{"rendered":"\/knowledge\/forums\/topic\/faq-missing-areas-of-the-user-interface-in-discovery-live\/"},"modified":"2023-08-16T06:33:17","modified_gmt":"2023-08-16T06:33:17","slug":"faq-missing-areas-of-the-user-interface-in-discovery-live","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/faq-missing-areas-of-the-user-interface-in-discovery-live\/","title":{"rendered":"FAQ: Missing Areas of the User Interface in Discovery Live"},"content":{"rendered":"<h2  id=\"FAQ-MISSING-AREAS-OF-THE-USER-INTERFACE-IN-DISCOVERY-LIVE\"><strong>FAQ: Missing Areas of the User Interface in Discovery Live<\/strong><\/h2>\n<h2  id=\"WHEN-LAUNCHING-DISCOVERY-LIVE-ONE-OR-MORE-AREAS-FUNCTIONS-ARE-MISSING\"><b>When launching Discovery Live, one or more areas\/functions are missing<\/b><\/h2>\n<ul>\n<li>The Discovery Live interface and toolbars may appear to be the same as Discovery SpaceClaim<\/li>\n<li>Some toolbars or buttons may be missing<\/li>\n<li>Discovery Live simulation functions may not be accessible<\/li>\n<li>The Discovery Live design window may be gray or empty<\/li>\n<li>Legend from the\u00a0Discovery Live interface is missing.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>The 5\u00a0most common causes of this problem are as follow:<\/strong><\/p>\n<p><strong>1. The graphics card does not meet the\u00a0<a href=\"https:\/\/discoveryforum.ansys.com\/t\/801xrx\/ansys-discovery-hardware-requirements\" rel=\"nofollow noopener noreferrer\">minimum hardware requirements<\/a>\u00a0to run Discovery Live.<\/strong><\/p>\n<p><strong>2. The graphics card drivers are outdated.\u00a0 The latest drivers can be found\u00a0<a href=\"https:\/\/www.nvidia.com\/Download\/index.aspx?lang=en-us\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">here<\/a>.<\/strong><\/p>\n<p><strong>3. Check if there is DLL file\u00a0<em>nvcuda.dll<\/em>\u00a0in Discovery installation directory and delete\u00a0it.\u00a0 It is typically in\u00a0<\/strong>C:Program FilesANSYS Incv193scdm .<br \/>\nDo Not Delete LLD file: nvcuda.LLD<\/p>\n<p><strong>4. Critical files or changes to the PC that take place during the installation process are blocked by third party antivirus programs or Windows Defender.<\/strong><\/p>\n<p>To resolve this\u00a0problem:<\/p>\n<ol>\n<li>Uninstall all Discovery products<\/li>\n<li>Temporarily disable any antivirus, antimalware, and\/or Windows Defender functions<\/li>\n<li>Ensure that you have full administrator privileges on the PC<\/li>\n<li>Right click the Discovery installer,\u00a0select Run as Administrator, and follow the prompts to complete the installation<\/li>\n<\/ol>\n<p>The installation process will need to be allowed to make changes to the Windows Registry and some system folders in Windows.<\/p>\n<p>You may need to contact your IT administrator if you do not have sufficient privileges to make the necessary changes.<\/p>\n<p><strong>5. If the scale\/text size is set to more than 100% in computer Display Settings, it\u00a0may result in Legend not showing up in the Discovery Live interface. Setting the scale\/text size back to 100% resolves the issue.<\/strong><\/p>\n<p>Below are the steps to change the scale\/text size:<\/p>\n<ol>\n<li>RIght click on your desktop and select &#8220;Display Settings&#8221;.<\/li>\n<li>Set &#8220;Change the size of text, apps and other items&#8221; as &#8220;100% (Recommended)&#8221;. See below snapshot for reference. This option for changing the text size may be different in different machines. For example, there could be a slider for adjusting the % of text size instead of a dropdown. In any case, the requirement is to set the value as 100%.<\/li>\n<li>After changing the text size, restart your PC.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-156304\" src=\"\/knowledge\/wp-content\/uploads\/sites\/4\/2022\/08\/m.png\" alt=\" width=\"1144\" height=\"1010\" \/><\/p>\n","protected":false},"template":"","class_list":["post-159967","topic","type-topic","status-publish","hentry","topic-tag-discovery-live","topic-tag-live-faq"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"FAQ: Missing Areas of the User Interface in Discovery Live When launching Discovery Live, one or more areas\/functions are missing The Discovery Live interface and toolbars may appear to be the same as Discovery SpaceClaim Some toolbars or buttons may be missing Discovery Live simulation functions may not be accessible The Discovery Live design window\" \/>\n\t<meta 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