{"id":159759,"date":"2022-09-26T09:58:57","date_gmt":"2022-09-26T09:58:57","guid":{"rendered":"\/knowledge\/forums\/topic\/resolving-error-related-to-ansys-additive-prep-in-2019-r2-version\/"},"modified":"2023-08-16T06:32:57","modified_gmt":"2023-08-16T06:32:57","slug":"resolving-error-related-to-ansys-additive-prep-in-2019-r2-version","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/resolving-error-related-to-ansys-additive-prep-in-2019-r2-version\/","title":{"rendered":"Resolving error related to ANSYS Additive Prep in 2019 R2 version."},"content":{"rendered":"<p><strong>Problem<\/strong>:\u00a0\u00a0When opening Discovery SpaceClaim 2019 R2 via enterprise (floating) license, you may receive one of the following license errors:<\/p>\n<p><u>Error message1<\/u>:\u00a0If you are still running the 2019 R1 License Manager, you will see below error:<\/p>\n<p>Request name 16064 does not exist in the licensing pool.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-155310\" src=\"\/knowledge\/wp-content\/uploads\/sites\/4\/2022\/08\/hg12.jpg\" alt=\" width=\"475\" height=\"237\" \/><\/p>\n<p><u>Error message2<\/u>:\u00a0If you are still running the 2019 R2 License Manager, you will see below error:<\/p>\n<p>Capability ANSYS Additive Prep does not exist in ANSYS licensing pool.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-155311\" src=\"\/knowledge\/wp-content\/uploads\/sites\/4\/2022\/08\/hg13.jpg\" alt=\" width=\"482\" height=\"225\" \/><\/p>\n<p><strong>Cause<\/strong>:\u00a0This error is a known issue we have seen with the 2019R2 product.\u00a0SpaceClaim will still open after clicking OK.<\/p>\n<p><strong>Recommended Solution<\/strong>: If you are still using ANSYS License manager version 2019 R1, please update it to 2019 R2. Next, to stop this error from popping up, once in SpaceClaim, go to File-&gt;SpaceClaim Options-&gt;Add-Ins and\u00a0<strong>uncheck Additive add-in<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-155313\" src=\"\/knowledge\/wp-content\/uploads\/sites\/4\/2022\/08\/hg14.jpg\" alt=\" width=\"815\" height=\"683\" \/><\/p>\n","protected":false},"template":"","class_list":["post-159759","topic","type-topic","status-publish","hentry","topic-tag-installation-faq","topic-tag-spaceclaim"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Problem: When opening Discovery SpaceClaim 2019 R2 via enterprise (floating) license, you may receive one of the following license errors: Error message1: If you are still running the 2019 R1 License Manager, you will see below error: Request name 16064 does not exist in the licensing pool. Error message2: If you are still running the 2019 R2 License\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/resolving-error-related-to-ansys-additive-prep-in-2019-r2-version\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Ansys Knowledge | Ansys Innovation Space\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Resolving error related to ANSYS Additive Prep in 2019 R2 version. | Ansys Knowledge\" \/>\n\t\t<meta property=\"og:description\" content=\"Problem: When opening Discovery SpaceClaim 2019 R2 via enterprise (floating) license, you may receive one of the following license errors: Error message1: If you are still running the 2019 R1 License Manager, you will see below error: Request name 16064 does not exist in the licensing pool. Error message2: If you are still running the 2019 R2 License\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/resolving-error-related-to-ansys-additive-prep-in-2019-r2-version\/\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2022-09-26T09:58:57+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2023-08-16T06:32:57+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Resolving error related to ANSYS Additive Prep in 2019 R2 version. | Ansys Knowledge\" \/>\n\t\t<meta name=\"twitter:description\" content=\"Problem: When opening Discovery SpaceClaim 2019 R2 via enterprise (floating) license, you may receive one of the following license errors: Error message1: If you are still running the 2019 R1 License Manager, you will see below error: Request name 16064 does not exist in the licensing pool. 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Error message2: If you are still running the 2019 R2 License"},"aioseo_meta_data":{"post_id":"159759","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"limit_modified_date":false,"created":"2025-10-17 18:34:06","updated":"2026-07-29 04:55:27","ai":null,"breadcrumb_settings":null,"seo_analyzer_scan_date":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/innovationspace.ansys.com\/knowledge\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/innovationspace.ansys.com\/knowledge\/topics\/\" title=\"Topics\">Topics<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic-tag\/spaceclaim\/\" title=\"spaceclaim\">spaceclaim<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tResolving error related to ANSYS Additive Prep in 2019 R2 version.\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/innovationspace.ansys.com\/knowledge"},{"label":"Topics","link":"https:\/\/innovationspace.ansys.com\/knowledge\/topics\/"},{"label":"spaceclaim","link":"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic-tag\/spaceclaim\/"},{"label":"Resolving error related to ANSYS Additive Prep in 2019 R2 version.","link":"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/resolving-error-related-to-ansys-additive-prep-in-2019-r2-version\/"}],"acf":[],"custom_fields":[{"0":{"_wp_page_template":["default"],"_bbp_last_active_time":["09-13-2022  20:20:04"],"_bbp_forum_id":["159552"],"_btv_view_count":["1413"],"family":[""],"application_name":[""],"product_version":[""],"_bbp_likes_count":["1"]},"test":"articlesansys-com"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/topics\/159759","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/topics\/159759\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/media?parent=159759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}