{"id":159711,"date":"2022-09-26T09:53:31","date_gmt":"2022-09-26T09:53:31","guid":{"rendered":"\/knowledge\/forums\/topic\/preventing-discovery-account-login-issues\/"},"modified":"2023-08-16T06:32:52","modified_gmt":"2023-08-16T06:32:52","slug":"preventing-discovery-account-login-issues","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/preventing-discovery-account-login-issues\/","title":{"rendered":"Preventing Discovery account login issues"},"content":{"rendered":"<p style=\"max-width: 100%; margin: 11px 0px; color: #464749; font-family: Montserrat, sans-serif; font-size: 16px; background-color: #ffffff;\"><strong>Problem<\/strong>: When logging into\u00a0<a style=\"text-decoration-line: none; outline: 0px; color: #509ccd;\" href=\"https:\/\/myaccount.ansys.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Discovery Account<\/a>, the login page shows that the user is signed-in and never lets you proceed beyond the login page.<\/p>\n<p style=\"max-width: 100%; margin: 11px 0px; color: #464749; font-family: Montserrat, sans-serif; font-size: 16px; background-color: #ffffff;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-156554\" src=\"\/knowledge\/wp-content\/uploads\/sites\/4\/2022\/08\/n.png\" alt=\" width=\"911\" height=\"399\" \/><\/p>\n<p style=\"max-width: 100%; margin: 11px 0px; color: #464749; font-family: Montserrat, sans-serif; font-size: 16px; background-color: #ffffff;\"><strong>Cause<\/strong>: It has been identified that Discovery account cannot be currently logged in using Internet Explorer or Microsoft Edge browser on Windows 10 OS.<\/p>\n<p style=\"max-width: 100%; margin: 11px 0px; color: #464749; font-family: Montserrat, sans-serif; font-size: 16px; background-color: #ffffff;\">\n<p style=\"max-width: 100%; margin: 11px 0px; color: #464749; font-family: Montserrat, sans-serif; font-size: 16px; background-color: #ffffff;\"><strong>Recommended Solution:<\/strong>\u00a0To overcome the login issue, use Chrome or Firefox browser\u00a0for\u00a0logging\u00a0into\u00a0<a style=\"text-decoration-line: none; outline: 0px; color: #509ccd;\" href=\"https:\/\/myaccount.ansys.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Discovery Account<\/a><\/p>\n","protected":false},"template":"","class_list":["post-159711","topic","type-topic","status-publish","hentry","topic-tag-discovery-aim","topic-tag-discovery-live","topic-tag-installation","topic-tag-installation-faq","topic-tag-spaceclaim"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_wp_page_template":["default"],"_bbp_last_active_time":["09-13-2022  20:20:27"],"_bbp_forum_id":["159546"],"_btv_view_count":["1105"],"family":["Discovery Products"],"application_name":["installation"],"product_version":["2019R1"],"_bbp_likes_count":["1"]},"test":"articlesansys-com"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/topics\/159711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/topics\/159711\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/media?parent=159711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}