{"id":159711,"date":"2022-09-26T09:53:31","date_gmt":"2022-09-26T09:53:31","guid":{"rendered":"\/knowledge\/forums\/topic\/preventing-discovery-account-login-issues\/"},"modified":"2023-08-16T06:32:52","modified_gmt":"2023-08-16T06:32:52","slug":"preventing-discovery-account-login-issues","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/preventing-discovery-account-login-issues\/","title":{"rendered":"Preventing Discovery account login issues"},"content":{"rendered":"<p style=\"max-width: 100%; margin: 11px 0px; color: #464749; font-family: Montserrat, sans-serif; font-size: 16px; background-color: #ffffff;\"><strong>Problem<\/strong>: When logging into\u00a0<a style=\"text-decoration-line: none; outline: 0px; color: #509ccd;\" href=\"https:\/\/myaccount.ansys.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Discovery Account<\/a>, the login page shows that the user is signed-in and never lets you proceed beyond the login page.<\/p>\n<p style=\"max-width: 100%; margin: 11px 0px; color: #464749; font-family: Montserrat, sans-serif; font-size: 16px; background-color: #ffffff;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-156554\" src=\"\/knowledge\/wp-content\/uploads\/sites\/4\/2022\/08\/n.png\" alt=\" width=\"911\" height=\"399\" \/><\/p>\n<p style=\"max-width: 100%; margin: 11px 0px; color: #464749; font-family: Montserrat, sans-serif; font-size: 16px; background-color: #ffffff;\"><strong>Cause<\/strong>: It has been identified that Discovery account cannot be currently logged in using Internet Explorer or Microsoft Edge browser on Windows 10 OS.<\/p>\n<p style=\"max-width: 100%; margin: 11px 0px; color: #464749; font-family: Montserrat, sans-serif; font-size: 16px; background-color: #ffffff;\">\n<p style=\"max-width: 100%; margin: 11px 0px; color: #464749; font-family: Montserrat, sans-serif; font-size: 16px; background-color: #ffffff;\"><strong>Recommended Solution:<\/strong>\u00a0To overcome the login issue, use Chrome or Firefox browser\u00a0for\u00a0logging\u00a0into\u00a0<a style=\"text-decoration-line: none; outline: 0px; color: #509ccd;\" href=\"https:\/\/myaccount.ansys.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Discovery Account<\/a><\/p>\n","protected":false},"template":"","class_list":["post-159711","topic","type-topic","status-publish","hentry","topic-tag-discovery-aim","topic-tag-discovery-live","topic-tag-installation","topic-tag-installation-faq","topic-tag-spaceclaim"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Problem: When logging into Discovery Account, the login page shows that the user is signed-in and never lets you proceed beyond the login page. Cause: It has been identified that Discovery account cannot be currently logged in using Internet Explorer or Microsoft Edge browser on Windows 10 OS. Recommended Solution: To overcome the login issue, use Chrome\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/preventing-discovery-account-login-issues\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Ansys Knowledge | Ansys Innovation Space\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Preventing Discovery account login issues | Ansys Knowledge\" \/>\n\t\t<meta property=\"og:description\" content=\"Problem: When logging into Discovery Account, the login page shows that the user is signed-in and never lets you proceed beyond the login page. Cause: It has been identified that Discovery account cannot be currently logged in using Internet Explorer or Microsoft Edge browser on Windows 10 OS. Recommended Solution: To overcome the login issue, use Chrome\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/preventing-discovery-account-login-issues\/\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2022-09-26T09:53:31+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2023-08-16T06:32:52+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Preventing Discovery account login issues | Ansys Knowledge\" \/>\n\t\t<meta name=\"twitter:description\" content=\"Problem: When logging into Discovery Account, the login page shows that the user is signed-in and never lets you proceed beyond the login page. 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