{"id":159696,"date":"2022-09-26T09:53:27","date_gmt":"2022-09-26T09:53:27","guid":{"rendered":"\/knowledge\/forums\/topic\/discovery-resolving-error-while-accessing-subscription-license-status\/"},"modified":"2023-08-16T06:32:51","modified_gmt":"2023-08-16T06:32:51","slug":"discovery-resolving-error-while-accessing-subscription-license-status","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/discovery-resolving-error-while-accessing-subscription-license-status\/","title":{"rendered":"Discovery &#8211; Resolving error while accessing Subscription License Status"},"content":{"rendered":"<h1 class=\"topic__title\" class=\"topic__title\"  id=\"DISCOVERY-RESOLVING-ERROR-WHILE-ACCESSING-SUBSCRIPTION-LICENSE-STATUS\">Discovery &#8211; Resolving error while accessing Subscription License Status<\/h1>\n<p><strong>Problem<\/strong>: When you click on the Subscription License Status icon located at the upper right hand corner of SpaceClaim or Discovery 2020 R2, you may get following error:<\/p>\n<p><em>Unexpected\u00a0error from ANSYS cloud api trying to connect<\/em><\/p>\n<p><em>URL:\u00a0<a href=\"https:\/\/subscription-api.ansys.com\/api\/v1\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" rev=\"auto\">https:\/\/subscription-api.ansys.com\/api\/v1<\/a><\/em><\/p>\n<p><strong>Cause<\/strong>: The problem is being investigated by the licensing team. Although this issue is not generic and found on a few machines<\/p>\n<p><strong>Recommended Solution<\/strong>:\u00a0Subscription License Status icon provides details about the Named User (subscription) license. These license details can also be accessed from the Discovery account page through below mentioned link:<\/p>\n<p><a href=\"https:\/\/myaccount.ansys.com\/mysubscriptions\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" rev=\"auto\">https:\/\/myaccount.ansys.com\/mysubscriptions<\/a><\/p>\n","protected":false},"template":"","class_list":["post-159696","topic","type-topic","status-publish","hentry","topic-tag-installation-faq"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_wp_page_template":["default"],"_bbp_last_active_time":["09-13-2022  20:20:12"],"_bbp_forum_id":["159546"],"_btv_view_count":["459"],"family":["Discovery Products"],"application_name":["installation"],"product_version":["2020R2"],"_bbp_likes_count":["1"]},"test":"articlesansys-com"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/topics\/159696","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/topics\/159696\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/media?parent=159696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}