{"id":159580,"date":"2022-09-26T09:33:15","date_gmt":"2022-09-26T09:33:15","guid":{"rendered":"\/knowledge\/forums\/topic\/resolving-renderer-related-problem\/"},"modified":"2023-08-16T06:32:39","modified_gmt":"2023-08-16T06:32:39","slug":"resolving-renderer-related-problem","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/knowledge\/forums\/topic\/resolving-renderer-related-problem\/","title":{"rendered":"Resolving renderer related problem"},"content":{"rendered":"<p><strong>Problem<\/strong>: When opening Discovery Spaceclaim\/Live, you may encounter a blank screen\u00a0with\u00a0an error message reading &#8220;<em>Failed to create OpenGL\/Direct3D11<\/em>&#8221;<\/p>\n<p><strong>Cause<\/strong>: As per the general hardware requirements for Discovery products,\u00a0a dedicated graphics card capable of supporting OpenGL4.5 and DirectX11 or higher API is required. Not only a supported API should be available, it should also be selected for\u00a0rendering under settings.<\/p>\n<p><strong>Recommended Solution<\/strong>: Appropriate renderer\u00a0type should be selected from SpaceClaim\/Live options, under the &#8220;Advance&#8221; tab<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-156475\" src=\"\/knowledge\/wp-content\/uploads\/sites\/4\/2022\/08\/OK-100-1.png\" alt=\" width=\"860\" height=\"477\" \/>\u00a0Close any open session and relaunch the application to solve the issue.<\/p>\n","protected":false},"template":"","class_list":["post-159580","topic","type-topic","status-publish","hentry","topic-tag-general-faq"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_wp_page_template":["default"],"_bbp_last_active_time":["09-13-2022  20:20:17"],"_bbp_forum_id":["159540"],"_btv_view_count":["2513"],"_edit_lock":["1664368781:77457"],"_edit_last":["77457"],"_bbp_topic_id":["159580"],"family":["Discovery Products"],"application_name":["Discovery"],"product_version":["2020R1"],"_bbp_likes_count":["1"]},"test":"articlesansys-com"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/topics\/159580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/topics\/159580\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/knowledge\/wp-json\/wp\/v2\/media?parent=159580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}