{"id":461798,"date":"2026-07-24T10:24:38","date_gmt":"2026-07-24T10:24:38","guid":{"rendered":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/web-based-licensing-question\/"},"modified":"2026-07-24T10:24:38","modified_gmt":"2026-07-24T10:24:38","slug":"web-based-licensing-question","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/web-based-licensing-question\/","title":{"rendered":"Web Based Licensing Question"},"content":{"rendered":"<p>&lt;p&gt;Do you know why you may see 0 licenses in use and 0 licenses available even though the license is not in use anywhere?&lt;\/p&gt;&lt;p&gt;I have removed the license from myself in the portal and then re-assigned and still get the issue.&nbsp;&lt;\/p&gt;&lt;p&gt;I have also had it where it says there is one available but I get this error. Is there any files that need to be cleaned. I have already tried deleting the cache and token.json&lt;\/p&gt;&lt;p&gt;rror: The server could not reserve the requested product quantities. Please refer to the details provided in the diagnostic value. Diagnostic: ProductCheckOutError; Product reservation error: insufficient resources to reserve quantity 1 of product id &#8220;xxx0&#8221;; Operation Id: xxx&lt;\/p&gt;&lt;p&gt;&nbsp;&lt;\/p&gt;&lt;p&gt;<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/innovationspace.ansys.com\/forum\/wp-content\/uploads\/sites\/2\/2026\/07\/24-07-2026-1784888303-mceclip0.png\" width=\"686\" height=\"273\" \/>&lt;\/p&gt;&lt;p&gt;&nbsp;&lt;\/p&gt;<\/p>\n","protected":false},"template":"","class_list":["post-461798","topic","type-topic","status-publish","hentry"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_forum_id":["27789"],"_bbp_topic_id":["461798"],"_bbp_author_ip":["51.219.35.64"],"_bbp_last_reply_id":["0"],"_bbp_last_active_id":["461798"],"_bbp_last_active_time":["2026-07-24 10:24:38"],"_bbp_reply_count":["0"],"_bbp_reply_count_hidden":["0"],"_bbp_voice_count":["1"],"_bbp_engagement":["26681"],"_btv_view_count":["18"],"_bbp_topic_status":["unanswered"]},"test":"tim-dukesorigin-eng-co-uk"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/461798","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/461798\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=461798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}