{"id":458351,"date":"2026-05-18T11:21:50","date_gmt":"2026-05-18T11:21:50","guid":{"rendered":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/web-checkout-license-error\/"},"modified":"2026-05-18T11:21:50","modified_gmt":"2026-05-18T11:21:50","slug":"web-checkout-license-error","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/web-checkout-license-error\/","title":{"rendered":"Web Checkout License Error"},"content":{"rendered":"<p>&lt;p&gt;Hi Support,&nbsp;&lt;\/p&gt;&lt;p&gt;We have a user struggling to open there SpaceClaim software. They are on a Named User of Ansy Discovery Pro. They can log in and activate the license fine through the licensing settings utility and this all looks as it should see image below.&nbsp;&lt;\/p&gt;&lt;p&gt;<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/innovationspace.ansys.com\/forum\/wp-content\/uploads\/sites\/2\/2026\/05\/18-05-2026-1779102994-mceclip0.png\" width=\"652\" height=\"331\" \/>&lt;\/p&gt;&lt;p&gt;The when opening the software the following error appears.&nbsp;&lt;\/p&gt;&lt;p&gt;<img decoding=\"async\" src=\"https:\/\/innovationspace.ansys.com\/forum\/wp-content\/uploads\/sites\/2\/2026\/05\/18-05-2026-1779103185-mceclip1.png\" \/>&lt;\/p&gt;&lt;p&gt;There is clearly suffucient resources available.&nbsp;&lt;\/p&gt;&lt;p&gt;As a test I have logged into the same machine with my account and this loads up the software fine so it seems to be an account issue.&nbsp;&lt;\/p&gt;&lt;p&gt;We have cleared the token and cache files located in the below numerous times which makes no difference.&lt;\/p&gt;&lt;p&gt;%userprofile%\/.ansys\/ansysid&lt;\/p&gt;&lt;p&gt;Please reach out to me via here or email as need this resolved ASAP.&lt;\/p&gt;&lt;p&gt;Tim Dukes&lt;\/p&gt;<\/p>\n","protected":false},"template":"","class_list":["post-458351","topic","type-topic","status-publish","hentry"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_forum_id":["27789"],"_bbp_topic_id":["458351"],"_bbp_subscription":["26681"],"_bbp_author_ip":["51.219.35.64"],"_bbp_last_reply_id":["0"],"_bbp_last_active_id":["458351"],"_bbp_last_active_time":["2026-05-18 11:21:50"],"_bbp_reply_count":["0"],"_bbp_reply_count_hidden":["0"],"_bbp_voice_count":["1"],"_bbp_engagement":["26681"],"_btv_view_count":["66"],"_bbp_topic_status":["unanswered"]},"test":"tim-dukesorigin-eng-co-uk"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/458351","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/458351\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=458351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}