{"id":457996,"date":"2026-05-12T09:41:53","date_gmt":"2026-05-12T09:41:53","guid":{"rendered":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/spaceclaim-licence-management-impossible-sc-customer-id\/"},"modified":"2026-05-12T09:41:53","modified_gmt":"2026-05-12T09:41:53","slug":"spaceclaim-licence-management-impossible-sc-customer-id","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/spaceclaim-licence-management-impossible-sc-customer-id\/","title":{"rendered":"SpaceClaim: Licence Management impossible (sc&#8230;&#8230; Customer Id)"},"content":{"rendered":"<p>&lt;p&gt;Hello all,&lt;\/p&gt;&lt;p&gt;I have valid licence (subscribe lic. model) for Discovery package and I&#8217;m using a bit older 2021 R2 SpaceClaim. I wanted to deactivate the licence on my PC (to re-install Windows OS from the scratch), but it seems like I cannot manage my account anymore. In another thread here in Forum I found out, that the URL for account management was changed onto: &#8220;https:\/\/licensing.ansys.com\/&#8221;. I can login, but I see the message: &#8220;No account found.&#8221; in red.&lt;br&gt;What shall I do?&lt;br&gt;Thank you in advance!&lt;\/p&gt;&lt;p&gt;Best regards&lt;br&gt;Jiri&lt;\/p&gt;<\/p>\n","protected":false},"template":"","class_list":["post-457996","topic","type-topic","status-publish","hentry"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_forum_id":["27789"],"_bbp_topic_id":["457996"],"_bbp_subscription":["53613","199"],"_bbp_author_ip":["91.58.240.161"],"_bbp_last_reply_id":["458003"],"_bbp_last_active_id":["458003"],"_bbp_last_active_time":["2026-05-12 10:30:09"],"_bbp_reply_count":["1"],"_bbp_reply_count_hidden":["0"],"_bbp_voice_count":["2"],"_bbp_engagement":["53613","199"],"_btv_view_count":["58"],"_bbp_topic_status":["unanswered"]},"test":"jiri-ratkagmail-com"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/457996","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/457996\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=457996"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}