{"id":457564,"date":"2026-05-04T17:42:29","date_gmt":"2026-05-04T17:42:29","guid":{"rendered":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/installation-problems-2\/"},"modified":"2026-05-04T17:42:29","modified_gmt":"2026-05-04T17:42:29","slug":"installation-problems-2","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/installation-problems-2\/","title":{"rendered":"Installation Problems"},"content":{"rendered":"<p>&lt;p&gt;I&#8217;ve downloaded Ansys Student for an online course that I&#8217;m in, but when I try to actually install the program, I get this error message. <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/innovationspace.ansys.com\/forum\/wp-content\/uploads\/sites\/2\/2026\/05\/04-05-2026-1777915995-mceclip0.png\" width=\"263\" height=\"114\" \/>&lt;\/p&gt;&lt;p&gt;I tried contacting support, but I couldn&#8217;t find my customer number, and I haven&#8217;t been able to get in touch with the course instructor to get that information. Does anyone have any advice they can offer?&lt;\/p&gt;<\/p>\n","protected":false},"template":"","class_list":["post-457564","topic","type-topic","status-publish","hentry","topic-tag-ansys-student","topic-tag-install-critical-error-1","topic-tag-install-error","topic-tag-installation","topic-tag-student-version"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"I&#039;ve downloaded Ansys Student for an online course that I&#039;m in, but when I try to actually install the program, I get this error message. I tried contacting support, but I couldn&#039;t find my customer number, and I haven&#039;t been able to get in touch with the course instructor to get that information. 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