{"id":457564,"date":"2026-05-04T17:42:29","date_gmt":"2026-05-04T17:42:29","guid":{"rendered":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/installation-problems-2\/"},"modified":"2026-05-04T17:42:29","modified_gmt":"2026-05-04T17:42:29","slug":"installation-problems-2","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/installation-problems-2\/","title":{"rendered":"Installation Problems"},"content":{"rendered":"<p>&lt;p&gt;I&#8217;ve downloaded Ansys Student for an online course that I&#8217;m in, but when I try to actually install the program, I get this error message. <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/innovationspace.ansys.com\/forum\/wp-content\/uploads\/sites\/2\/2026\/05\/04-05-2026-1777915995-mceclip0.png\" width=\"263\" height=\"114\" \/>&lt;\/p&gt;&lt;p&gt;I tried contacting support, but I couldn&#8217;t find my customer number, and I haven&#8217;t been able to get in touch with the course instructor to get that information. Does anyone have any advice they can offer?&lt;\/p&gt;<\/p>\n","protected":false},"template":"","class_list":["post-457564","topic","type-topic","status-publish","hentry","topic-tag-ansys-student","topic-tag-install-critical-error-1","topic-tag-install-error","topic-tag-installation","topic-tag-student-version"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_forum_id":["27818"],"_bbp_topic_id":["457564"],"_bbp_subscription":["683511"],"_bbp_author_ip":["159.48.211.41"],"_bbp_last_reply_id":["0"],"_bbp_last_active_id":["457564"],"_bbp_last_active_time":["2026-05-04 17:42:29"],"_bbp_reply_count":["0"],"_bbp_reply_count_hidden":["0"],"_bbp_voice_count":["1"],"_bbp_engagement":["683511"],"_btv_view_count":["10"],"_bbp_topic_status":["unanswered"]},"test":"savburdgmail-com"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/457564","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/457564\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=457564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}