{"id":442741,"date":"2025-10-01T02:19:39","date_gmt":"2025-10-01T02:19:39","guid":{"rendered":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/error-user-is-not-recognized-andor-is-not-associated-with-any-account\/"},"modified":"2025-10-01T02:19:39","modified_gmt":"2025-10-01T02:19:39","slug":"error-user-is-not-recognized-andor-is-not-associated-with-any-account","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/error-user-is-not-recognized-andor-is-not-associated-with-any-account\/","title":{"rendered":"Error: User is not recognized and\/or is not associated with any account"},"content":{"rendered":"<p>&lt;p&gt;Hi all,&lt;\/p&gt;&lt;p&gt;&nbsp;&lt;\/p&gt;&lt;p&gt;I am currently try to access the Lumerical for simulation. However, I am encounterd with the issue that states I am not associated with any account. The license is currently active.&nbsp;&lt;\/p&gt;&lt;p&gt;&nbsp;&lt;\/p&gt;&lt;p&gt;The attached is a screenshot of the error. Please let me know if there&#8217;s anything wrong here. Thank you!<img decoding=\"async\" src=\"https:\/\/innovationspace.ansys.com\/forum\/wp-content\/uploads\/sites\/2\/2025\/10\/01-10-2025-1759285149-ansys_error.png\" alt=\"\" \/>&lt;\/p&gt;<\/p>\n","protected":false},"template":"","class_list":["post-442741","topic","type-topic","status-publish","hentry","topic-tag-lumerical"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_forum_id":["27796"],"_bbp_topic_id":["442741"],"_bbp_author_ip":["131.215.136.208"],"_bbp_last_reply_id":["443150"],"_bbp_last_active_id":["443150"],"_bbp_last_active_time":["2025-10-06 18:13:28"],"_bbp_reply_count":["9"],"_bbp_reply_count_hidden":["0"],"_bbp_voice_count":["2"],"_bbp_engagement":["602418","4274"],"_btv_view_count":["642"],"_bbp_topic_status":["unanswered"],"_edit_lock":["1759341261:473055"],"_bbp_subscription":["4274","602418"],"_bbp_notification_enabled":["473055"]},"test":"phwangcaltech-edu"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/442741","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/442741\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=442741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}