{"id":438745,"date":"2025-08-06T19:25:36","date_gmt":"2025-08-06T19:25:36","guid":{"rendered":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/ansys-electronics-desktop-student-2025-r2-license-issue-system-clock-error\/"},"modified":"2025-08-06T19:25:36","modified_gmt":"2025-08-06T19:25:36","slug":"ansys-electronics-desktop-student-2025-r2-license-issue-system-clock-error","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/ansys-electronics-desktop-student-2025-r2-license-issue-system-clock-error\/","title":{"rendered":"Ansys Electronics Desktop Student 2025 R2 License Issue &#8211; System Clock Error"},"content":{"rendered":"<p>&lt;p&gt;&nbsp;&lt;\/p&gt;&lt;p&gt;Hello,&lt;\/p&gt;&lt;p&gt;I am experiencing licensing issues while trying to use Ansys Electronics Desktop Student 2025 R2. When I try to launch the program, I receive the following two errors:&lt;\/p&gt;<\/p>\n<ol start=\"1\">\n<li>&lt;p&gt;<strong><code>No such feature exists.<\/code><\/strong>&lt;\/p&gt;\n<ul>\n<li>&lt;p&gt;<strong>Feature:<\/strong> hfss_gui&lt;\/p&gt;<\/li>\n<li>&lt;p&gt;<strong>Error Code:<\/strong> -5,357&lt;\/p&gt;<\/li>\n<\/ul>\n<\/li>\n<li>&lt;p&gt;<strong><code>System clock has been set back.<\/code><\/strong>&lt;\/p&gt;\n<ul>\n<li>&lt;p&gt;<strong>Feature:<\/strong> electronicsckt_gui&lt;\/p&gt;<\/li>\n<li>&lt;p&gt;<strong>Error Code:<\/strong> -88,309&lt;\/p&gt;<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>&lt;p&gt;I have successfully installed the program on my Windows system to the <code>D:\\ANSYS Inc\\ANSYS Student<\/code> folder. However, the Ansys license manager folder (<code>D:\\ANSYS Inc\\ANSYS Student\\Shared Files\\Licensing<\/code>) <strong>does not contain a <code>.lic<\/code> license file<\/strong>.&lt;\/p&gt;&lt;p&gt;The steps I have taken to try and resolve the issue are:&lt;\/p&gt;<\/p>\n<ul>\n<li>&lt;p&gt;I attempted to restart the license manager via the command line, but this failed due to the missing license file.&lt;\/p&gt;<\/li>\n<li>&lt;p&gt;When I tried to access the Ansys licensing portal, I received the error message &#8220;You must be an ASC (Ansys Support Coordinator) to access the account.&#8221; As a result, I am unable to download the student license file or manage my account.&lt;\/p&gt;<\/li>\n<\/ul>\n<p>&lt;p&gt;The problem seems to stem from the missing license file and my inability to access the portal to obtain it. I would appreciate your guidance on how to proceed. I need help getting the correct license file and resolving the portal access issue.&lt;\/p&gt;<\/p>\n","protected":false},"template":"","class_list":["post-438745","topic","type-topic","status-publish","hentry"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_forum_id":["27784"],"_bbp_topic_id":["438745"],"_bbp_subscription":["581887","16547"],"_bbp_author_ip":["92.45.166.204"],"_bbp_last_reply_id":["439121"],"_bbp_last_active_id":["439121"],"_bbp_last_active_time":["2025-08-12 16:47:59"],"_bbp_reply_count":["3"],"_bbp_reply_count_hidden":["0"],"_bbp_voice_count":["2"],"_bbp_engagement":["581887","16547"],"_btv_view_count":["259"],"_bbp_topic_status":["unanswered"]},"test":"bkuogr-eskisehir-edu-tr"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/438745","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/438745\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=438745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}