


{"id":43799,"date":"2020-05-09T10:09:38","date_gmt":"2020-05-09T10:09:38","guid":{"rendered":"\/forum\/forums\/topic\/error-when-i-try-to-run-workbench\/"},"modified":"2020-05-09T10:09:38","modified_gmt":"2020-05-09T10:09:38","slug":"error-when-i-try-to-run-workbench","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/error-when-i-try-to-run-workbench\/","title":{"rendered":"Error when I try to run Workbench"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><\/p>\n<p>Hi, I have a common error. I cannot run workbench, when I try it, the following message appears<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p><em>An unexpected error has occurred: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit.<\/em><br \/> <em>&#8212; System.AggregateException: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit.<\/em><\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p><em>&#8212; System.DllNotFoundException: Unable to load DLL &#8216;SceneGraphChart.Components.dll&#8217;: The specified module could not be found. (Exception from HRESULT: 0x8007007E)<\/em><br \/> <em>&nbsp;&nbsp; at Ans.SceneGraphChart.Engine.Ans_SceneGraph_Bootup(Object p_iConfiguration, Object p_iErrorHandler)<\/em><br \/> <em>&nbsp;&nbsp; at Ans.SceneGraphChart.Engine..ctor(IConfiguration p_config, IErrorHandler p_errorHandler)<\/em><br \/> <em>&nbsp;&nbsp; at Ans.SceneGraphChart.SceneGraphAddin.Load(AddinLoadContext context)<\/em><br \/> <em>&nbsp;&nbsp; at Ansys.Core.Addins.AddinManager.setupAddin(String path, String name, AddinBase addin)<\/em><br \/> <em>&nbsp;&nbsp; at Ansys.Core.Addins.AddinManager.LoadAddin(String name, String path)<\/em><\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>I have tried all of things that I have read on this forum<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<ul style=\"margin-top: 0in;\" type=\"disc\"><\/p>\n<li style=\"color: #000000; ; font-size: 11pt; font-style: normal; font-weight: 400;\">I have updated the graphics card and the drivers. I have a NVIDIA GeForce GTX 1050<\/li>\n<p><\/p>\n<li style=\"color: #000000; ; font-size: 11pt; font-style: normal; font-weight: 400;\">I have verified that the graphics card used for ansys is the NVIDIA<\/li>\n<p><\/p>\n<li style=\"color: #000000; ; font-size: 11pt; font-style: normal; font-weight: 400;\">I have renamed the %APPDATA%Ansys to&nbsp;%APPDATA%Ansys_old<\/li>\n<p><\/p>\n<li style=\"color: #000000; ; font-size: 11pt; font-style: normal; font-weight: 400;\">I have created a new windows user with only English characters and I configured English language on windows<\/li>\n<p><\/p>\n<li style=\"color: #000000; ; font-size: 11pt; font-style: normal; font-weight: 400;\">I have uninstalled Ansys with the uninstaller and I have reinstalled it several times, also with the new user. I have verified all of times that I have deleted all of Ansys folders before reinstalling it again.<\/li>\n<p><\/p>\n<li style=\"color: #000000; ; font-size: 11pt; font-style: normal; font-weight: 400;\">I have rebooted my PC many occasions after doing some process<\/li>\n<p>\n<\/ul>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>I have tried but workbench doesn&#8217;t work&#8230; the same error is appeared. And the most frustrating thing is that at first, Workbench worked perfectly for me, but I don&#8217;t know at what point it stopped working and since then I always get this error. The version of ansys that I have installed all of time is Ansys Student 2020 R1, from official web https:\/\/www.ansys.com\/academic\/free-student-products<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>I urgently need a solution because I have to use Ansys for my degree thesis.<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>Thanks in advance.&nbsp;<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"template":"","class_list":["post-43799","topic","type-topic","status-closed","hentry"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_old_topic_id":["15980"],"_bbp_old_topic_author_name_id":["Anonymous"],"_bbp_old_is_topic_anonymous_id":["false"],"_bbp_old_closed_status_id":["publish"],"_bbp_author_ip":[null],"_bbp_old_sticky_status_id":["normal"],"_bbp_likes_count":["0"],"_btv_view_count":["2768"],"_bbp_subscription":["251109","291421"],"_bbp_topic_status":["unanswered"],"_bbp_status":["publish"],"_bbp_topic_id":["43799"],"_bbp_forum_id":["27796"],"_bbp_engagement":["157480","176954","179378","291421"],"_bbp_voice_count":["4"],"_bbp_reply_count":["12"],"_bbp_last_reply_id":["301348"],"_bbp_last_active_id":["301348"],"_bbp_last_active_time":["2023-08-14 12:57:25"]},"test":"falencio"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/43799","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/43799\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=43799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}