{"id":43002,"date":"2020-04-20T10:47:51","date_gmt":"2020-04-20T10:47:51","guid":{"rendered":"\/forum\/forums\/topic\/unable-to-start-the-installation-process\/"},"modified":"2020-04-20T10:47:51","modified_gmt":"2020-04-20T10:47:51","slug":"unable-to-start-the-installation-process","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/unable-to-start-the-installation-process\/","title":{"rendered":"Unable to start the installation process"},"content":{"rendered":"<p>Hello,<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>I have downloaded the academic version of Ansys product,&nbsp;AnsysACADEMICSTUDENT_2020R1_WINX64 to be exact and I cannot start the installation process. I unpack the archive and double click the setup.exe file. I run it as administrator.&nbsp;<img decoding=\"async\" src=\"https:\/\/us.v-cdn.net\/6032193\/uploads\/attachments\/1943a882-a9b8-4f21-baf1-aba300b0233e\/bac7c68f-0194-4fde-ba0b-aba300b176dc_capture.jpg?width=690&amp;upscale=false\" alt=\"\"><\/p>\n<p><\/p>\n<p>I closed every application I had opened, but I cannot click on anything there. Literally, it&#8217;s like clicking on text that doesn&#8217;t do anything. I tried to click to the&nbsp;<em>Getting started &#8211; Installation<\/em> , I expected pdf file to be opened but nothing really happened. I cannot pass that screen.<\/p>\n","protected":false},"template":"","class_list":["post-43002","topic","type-topic","status-closed","hentry"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_old_topic_id":["15183"],"_bbp_old_topic_author_name_id":["Anonymous"],"_bbp_old_is_topic_anonymous_id":["false"],"_bbp_old_closed_status_id":["publish"],"_bbp_author_ip":[null],"_bbp_old_sticky_status_id":["normal"],"_bbp_likes_count":["0"],"_btv_view_count":["2005"],"_bbp_subscription":["250200"],"_bbp_topic_status":["unanswered"],"_bbp_status":["publish"],"_bbp_topic_id":["43002"],"_bbp_forum_id":["27796"],"_bbp_engagement":["2250","157480","176031"],"_bbp_voice_count":["3"],"_bbp_reply_count":["5"],"_bbp_last_reply_id":["112498"],"_bbp_last_active_id":["112498"],"_bbp_last_active_time":["2020-04-24 23:15:34"]},"test":"lepetitprince"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/43002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/43002\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=43002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}