{"id":422292,"date":"2025-02-19T03:16:31","date_gmt":"2025-02-19T03:16:31","guid":{"rendered":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/unexpected-error-root-element-is-missing-because-not-enough-storage\/"},"modified":"2025-02-19T03:16:31","modified_gmt":"2025-02-19T03:16:31","slug":"unexpected-error-root-element-is-missing-because-not-enough-storage","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/unexpected-error-root-element-is-missing-because-not-enough-storage\/","title":{"rendered":"unexpected error : root element is missing, because not enough storage"},"content":{"rendered":"<p>&lt;p&gt;<img decoding=\"async\" src=\"https:\/\/innovationspace.ansys.com\/forum\/wp-content\/uploads\/sites\/2\/2025\/02\/19-02-2025-1739933561-Screenshot 2025-02-19 095217.png\" alt=\"trying opening the app from C:\\Program Files\\ANSYS Inc\\ANSYS Student\\v242_old\\Framework\\bin\\Win64, the RunWB2 app\" \/>&lt;\/p&gt;&lt;p&gt;when i do command prompt&lt;\/p&gt;&lt;p&gt;<code>sc stop &ldquo;ANSYS, Inc. License Manager CVD&rdquo;<\/code>&lt;br&gt;<code>sc delete &ldquo;ANSYS, Inc. License Manager CVD&rdquo;<\/code>&lt;br&gt;<code>sc stop \"ANSYSLicensingTomcat\"<\/code>&lt;br&gt;<code>sc delete \"ANSYSLicensingTomcat\"<\/code>&lt;br&gt;<code>sc stop &ldquo;ANSYS, Inc. License Manager&rdquo;<\/code>&lt;br&gt;<code>sc delete &ldquo;ANSYS, Inc. License Manager&rdquo;<\/code>&lt;\/p&gt;&lt;p&gt;there wasn&#8217;t the file itself, there no uninstall.exe app either.&nbsp;&lt;\/p&gt;&lt;p&gt;when i install the student version i have 60 GB storage but when the installed progress, the storage is not enough and become 0. after that the installation is end.<img decoding=\"async\" src=\"https:\/\/innovationspace.ansys.com\/forum\/wp-content\/uploads\/sites\/2\/2025\/02\/19-02-2025-1739934437-Screenshot 2025-02-19 100449.png\" alt=\"also the installation procces\" \/><img decoding=\"async\" src=\"https:\/\/innovationspace.ansys.com\/forum\/wp-content\/uploads\/sites\/2\/2025\/02\/19-02-2025-1739934315-Screenshot 2025-02-19 100418.png\" alt=\"this is the description from install proccess\" \/>&lt;\/p&gt;&lt;p&gt;&nbsp;&lt;\/p&gt;&lt;p&gt;<code>what can i do?<\/code>&lt;\/p&gt;<\/p>\n","protected":false},"template":"","class_list":["post-422292","topic","type-topic","status-publish","hentry","topic-tag-error","topic-tag-install-error"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_forum_id":["27784"],"_bbp_topic_id":["422292"],"_bbp_subscription":["519175"],"_bbp_author_ip":["103.209.131.27"],"_bbp_last_reply_id":["422295"],"_bbp_last_active_id":["422295"],"_bbp_last_active_time":["2025-02-19 04:50:10"],"_bbp_reply_count":["1"],"_bbp_reply_count_hidden":["0"],"_bbp_voice_count":["1"],"_bbp_engagement":["519175"],"_btv_view_count":["320"],"_bbp_topic_status":["unanswered"]},"test":"bagas-mulyo-tken421polban-ac-id"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/422292","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/422292\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=422292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}