{"id":39192,"date":"2019-11-25T20:37:12","date_gmt":"2019-11-25T20:37:12","guid":{"rendered":"\/forum\/forums\/topic\/problem-when-opening-workbench-ans-scenegraphchart-scenegraphaddin\/"},"modified":"2019-11-25T20:37:12","modified_gmt":"2019-11-25T20:37:12","slug":"problem-when-opening-workbench-ans-scenegraphchart-scenegraphaddin","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/problem-when-opening-workbench-ans-scenegraphchart-scenegraphaddin\/","title":{"rendered":"Problem when opening workbench (Ans.SceneGraphChart.SceneGraphAddin)"},"content":{"rendered":"<p>Hello, I am Installing ANSYS student 2019 R3 and have the following error when opening the workbench:<\/p>\n<p><\/p>\n<p>An unexpected error has occurred: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit.<\/p>\n<p><\/p>\n<p>&#8212; System.AggregateException: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit.<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>&#8212; System.Exception: SceneGraph.Engine &#8211; failed to boot up.<\/p>\n<p><\/p>\n<p>&nbsp; &nbsp;at Ans.SceneGraphChart.Engine..ctor(IConfiguration p_config, IErrorHandler p_errorHandler)<\/p>\n<p><\/p>\n<p>&nbsp; &nbsp;at Ans.SceneGraphChart.SceneGraphAddin.Load(AddinLoadContext context)<\/p>\n<p><\/p>\n<p>&nbsp; &nbsp;at Ansys.Core.Addins.AddinManager.setupAddin(String path, String name, AddinBase addin)<\/p>\n<p><\/p>\n<p>&nbsp; &nbsp;at Ansys.Core.Addins.AddinManager.LoadAddin(String name, String path)<\/p>\n<p><\/p>\n<p>I have already updated the graphics card driver, and tried everything on these posts but the problem persists:<\/p>\n<p><\/p>\n<p><a href=\"\/forums\/topic\/ans-scenegraphchart-scenegraphaddin\/\">\/forum\/forums\/topic\/ans-scenegraphchart-scenegraphaddin\/<\/a><\/p>\n<p><\/p>\n<p><a href=\"\/forums\/topic\/fatal-error-showing-that-the-view-graphscene-has-not-been-registered-how-to-fix-it\/\">\/forum\/forums\/topic\/fatal-error-showing-that-the-view-graphscene-has-not-been-registered-how-to-fix-it\/<\/a><\/p>\n<p><\/p>\n<p><a href=\"\/forums\/topic\/workbench-18-2-fatal-error-framework-error\/\">\/forum\/forums\/topic\/workbench-18-2-fatal-error-framework-error\/<\/a><\/p>\n<p><\/p>\n<p>I have tried changing the pc and user name as well, and reinstalled the program with the firewall disabled and admin privileges but still have the same problem.<\/p>\n<p><\/p>\n<p>these are the PCs specs:<\/p>\n<p><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/us.v-cdn.net\/6032193\/uploads\/attachments\/1bbb20b2-aaae-4b67-9c3f-ab10014bf49e\/5f693f97-4164-4073-bfd6-ab100150fde1_sin-t&iacute;tulo.jpg?width=690&amp;upscale=false\" alt=\"\"><\/p>\n<p><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/us.v-cdn.net\/6032193\/uploads\/attachments\/1bbb20b2-aaae-4b67-9c3f-ab10014bf49e\/0d3bb620-646c-41c5-b0da-ab100151d640_1.jpg?width=690&amp;upscale=false\" alt=\"\"><\/p>\n<p><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/us.v-cdn.net\/6032193\/uploads\/attachments\/1bbb20b2-aaae-4b67-9c3f-ab10014bf49e\/8f305ab6-9ad4-4c73-b87f-ab100151e701_2.jpg?width=690&amp;upscale=false\" alt=\"\"><\/p>\n<p><\/p>\n<p>when i run dxdiag this is what i get:<\/p>\n<p><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/us.v-cdn.net\/6032193\/uploads\/attachments\/1bbb20b2-aaae-4b67-9c3f-ab10014bf49e\/97f1dc67-8a40-433f-a9ac-ab100152ef60_3.jpg?width=690&amp;upscale=false\" alt=\"\"><\/p>\n<p><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/us.v-cdn.net\/6032193\/uploads\/attachments\/1bbb20b2-aaae-4b67-9c3f-ab10014bf49e\/24e97b6d-c7e8-43ba-9f14-ab100153014c_4.jpg?width=690&amp;upscale=false\" alt=\"\"><\/p>\n<p><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/us.v-cdn.net\/6032193\/uploads\/attachments\/1bbb20b2-aaae-4b67-9c3f-ab10014bf49e\/426e6089-30d8-494d-96a1-ab1001530e80_5.jpg?width=690&amp;upscale=false\" alt=\"\"><\/p>\n<p><\/p>\n<p>I hope you can help me find a solution, thank you.<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"template":"","class_list":["post-39192","topic","type-topic","status-closed","hentry"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_old_topic_id":["11371"],"_bbp_old_topic_author_name_id":["Anonymous"],"_bbp_old_is_topic_anonymous_id":["false"],"_bbp_old_closed_status_id":["publish"],"_bbp_author_ip":[null],"_bbp_old_sticky_status_id":["normal"],"_bbp_likes_count":["0"],"_btv_view_count":["5478"],"_bbp_subscription":["245279"],"_bbp_topic_status":["unanswered"],"_bbp_status":["publish"],"_bbp_topic_id":["39192"],"_bbp_forum_id":["27796"],"_bbp_engagement":["157480","170925"],"_bbp_voice_count":["2"],"_bbp_reply_count":["14"],"_bbp_last_reply_id":["100372"],"_bbp_last_active_id":["100372"],"_bbp_last_active_time":["2019-12-10 00:00:45"]},"test":"swiftgtx"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/39192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/39192\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=39192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}