{"id":382927,"date":"2024-09-18T02:21:18","date_gmt":"2024-09-18T02:21:18","guid":{"rendered":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/ansys-students-issues-with-wb-usage-tracking-and-license-error\/"},"modified":"2024-09-18T02:21:18","modified_gmt":"2024-09-18T02:21:18","slug":"ansys-students-issues-with-wb-usage-tracking-and-license-error","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/ansys-students-issues-with-wb-usage-tracking-and-license-error\/","title":{"rendered":"Ansys students] Issues with &#8220;WB Usage Tracking&#8221; and License Error"},"content":{"rendered":"<p>&lt;p&gt;<img decoding=\"async\" src=\"https:\/\/innovationspace.ansys.com\/forum\/wp-content\/uploads\/sites\/2\/2024\/09\/18-09-2024-1726626021-KakaoTalk_20240918_110219693_01.png\" alt=\"\" \/>Hello, I&rsquo;m a university student using ANSYS for the first time. I&rsquo;m not very familiar with computers, so I apologize if I have difficulty understanding some technical details right away.&lt;\/p&gt;<\/p>\n<ol>\n<li>Every time I open Workbench, I receive the following message: &#8220;Unable to retrieve WB usage tracking, no WB usage tracking id supplied.&#8221;<\/li>\n<li>Despite this, I&rsquo;ve continued with the &#8216;Static Structural&#8217; process. However, when I double-click &#8216;Model&#8217; to open &#8216;Mechanical 2024 R1&#8217; for mesh settings, I encounter a license error and the program does not open.<\/li>\n<\/ol>\n<p>&lt;p&gt;Here are the steps I&rsquo;ve tried so far:&lt;\/p&gt;<\/p>\n<ol>\n<li>Changed my Windows 11 account name to English.<\/li>\n<li>Reinstalled the program three times.<\/li>\n<li>Changed the language from English to German, then back to English (via Toolbox &gt; Options).<\/li>\n<\/ol>\n<p>&lt;p&gt;I would really appreciate quick assistance with resolving these issues. Thank you.&lt;\/p&gt;<\/p>\n","protected":false},"template":"","class_list":["post-382927","topic","type-topic","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Hello, I\u2019m a university student using ANSYS for the first time. 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