{"id":381369,"date":"2024-09-02T17:49:07","date_gmt":"2024-09-02T17:49:07","guid":{"rendered":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/unable-to-connect-to-the-license\/"},"modified":"2024-09-02T17:49:07","modified_gmt":"2024-09-02T17:49:07","slug":"unable-to-connect-to-the-license","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/unable-to-connect-to-the-license\/","title":{"rendered":"Unable to connect to the license"},"content":{"rendered":"<p>&lt;p&gt;I have an academic license from the university and the license has expired. I did a clean uninstall and reinstall and am receiving the following error from ANSYS Client Licensing Center:&nbsp;&lt;\/p&gt;&lt;table style=&#8221;box-sizing: border-box; border-spacing: 0px; border-collapse: collapse; background-color: transparent; color: rgb(219, 40, 40); font-family: ffunit; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; margin: 0px; padding: 0px;&#8221;&gt;&lt;tbody style=&#8221;box-sizing: border-box;&#8221;&gt;&lt;tr style=&#8221;box-sizing: border-box;&#8221;&gt;&lt;td style=&#8221;box-sizing: border-box; padding: 0px;&#8221;&gt;&lt;div id=&#8221;errorDiv&#8221; style=&#8221;box-sizing: border-box;&#8221;&gt;lmutil &#8211; Copyright (c) 1989-2022 Flexera. All Rights Reserved. Flexible License Manager status on Mon 9\/2\/2024 13:45 [Detecting lmgrd processes&#8230;] Error getting status: Cannot connect to license server system. (-15,10032) Error: Command failed: C:\\Program Files\\ANSYS Inc\\v222\\licensingclient\\winx64\\lmutil.exe lmstat -c XXX@XXX.license.XXX.edu&lt;\/div&gt;&lt;\/td&gt;&lt;\/tr&gt;&lt;\/tbody&gt;&lt;\/table&gt;&lt;p&gt;I&#8217;ve run this as administrator on the university VPN and keep receiving the same error. I&#8217;ve double-checked the port and licensing number and it&#8217;s correct. What can I do?&lt;\/p&gt;<\/p>\n","protected":false},"template":"","class_list":["post-381369","topic","type-topic","status-publish","hentry","topic-tag-buglicensingerror-1","topic-tag-academiclicense-1","topic-tag-ansys-academic"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_subscription":["275901","16547","500977","614924","657898"],"_bbp_author_ip":["73.251.18.8"],"_btv_view_count":["2547"],"_bbp_topic_status":["unanswered"],"_bbp_topic_id":["381369"],"_bbp_forum_id":["27796"],"_bbp_engagement":["16547","275901","500977","614924","657898"],"_bbp_voice_count":["5"],"_bbp_reply_count":["5"],"_bbp_last_reply_id":["453510"],"_bbp_last_active_id":["453510"],"_bbp_last_active_time":["2026-03-01 18:41:48"],"_bbp_notification_enabled":["614506"]},"test":"ay8tbvirginia-edu"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/381369","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/381369\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=381369"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}