{"id":381204,"date":"2024-08-30T14:21:38","date_gmt":"2024-08-30T14:21:38","guid":{"rendered":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/licensing-issue-7\/"},"modified":"2024-08-30T14:21:38","modified_gmt":"2024-08-30T14:21:38","slug":"licensing-issue-7","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/licensing-issue-7\/","title":{"rendered":"Licensing Issue"},"content":{"rendered":"

<p class=”MsoNormal” style=”line-height: 115%;”>Hello…<\/p><p class=”MsoNormal” style=”line-height: 115%;”> <\/p><p class=”MsoNormal” style=”line-height: 115%;”>We are encountering a strange issue with our licensing.<\/p><p class=”MsoNormal” style=”line-height: 115%;”> <\/p><p class=”MsoNormal” style=”line-height: 115%;”>We have a license server \/ license file with the following definition:<\/p><p class=”MsoNormal” style=”line-height: 115%;”> <\/p><p class=”MsoNormal” style=”margin-left: .5in; line-height: 115%;”>SERVER cue-lic-vm-01 DISK_SERIAL_NUM=f852cb72 1055<br>VENDOR ansyslmd<br>USE_SERVER<\/p><p class=”MsoNormal” style=”line-height: 115%;”> <\/p><p class=”MsoNormal” style=”line-height: 115%;”>Please let us know if you need the entire license file.<\/p><p class=”MsoNormal” style=”line-height: 115%;”> <\/p><p class=”MsoNormal” style=”line-height: 115%;”>All of our on-premises clients are able to connect without a problem.<\/p><p class=”MsoNormal” style=”line-height: 115%;”> <\/p><p class=”MsoNormal” style=”line-height: 115%;”>Our AWS Workspaces clients connect intermittently after long wait times (10-15 minutes) or fail to connect.<\/p><p class=”MsoNormal” style=”line-height: 115%;”> <\/p><p class=”MsoNormal” style=”line-height: 115%;”>On the AWS side we are getting the following error when using lmutil:<\/p><p class=”MsoNormal” style=”line-height: 115%;”> <\/p><p class=”MsoNormal” style=”margin-left: .5in; line-height: 115%;”>C:\\Users\\ImageBuilderAdmin>”C:\\Program Files\\ANSYS Inc\\v232\\licensingclient\\winx64\\lmutil.exe” lmstat -c 1055@128.238.26.30<\/a><br>lmutil – Copyright (c) 1989-2022 Flexera. All Rights Reserved.<br>Flexible License Manager status on Tue 8\/27\/2024 16:01<br><br>[Detecting lmgrd processes…]<br>License server status: 1055@cue-lic-vm-01<br>    License file(s) on cue-lic-vm-01: 1055@128.238.26.30<\/a>:<br><br>lmgrd is not running: License server machine is down or not responding. (-96,7:11001 “WinSock: Host not found (HOST_NOT_FOUND)”)<\/p><p class=”MsoNormal” style=”line-height: 115%;”> <\/p><p class=”MsoNormal” style=”line-height: 115%;”>We have tried updating the license file with FQDM by adding poly.edu<\/a> to the server hostname as well as just the IP – they did not work.<\/p><p class=”MsoNormal” style=”line-height: 115%;”> <\/p><p class=”MsoNormal” style=”line-height: 115%;”>We hardcoded the vendor port to 2325 and while we can telnet to both ports (1055 and 2325) we still get same error.<\/p><p class=”MsoNormal” style=”line-height: 115%;”> <\/p><p class=”MsoNormal” style=”line-height: 115%;”>We would appreciate any help you can provide.<\/p><p class=”MsoNormal” style=”line-height: 115%;”> <\/p><p class=”MsoNormal” style=”line-height: 115%;”>Thanks!<\/p><p class=”MsoNormal” style=”line-height: 115%;”> <\/p><p class=”MsoNormal” style=”line-height: 115%;”>~Hani<\/p><\/p>\n","protected":false},"template":"","class_list":["post-381204","topic","type-topic","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t