{"id":380699,"date":"2024-08-27T16:09:29","date_gmt":"2024-08-27T16:09:29","guid":{"rendered":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/how-to-get-direct-technical-support-on-ansys-gateway-powered-by-aws\/"},"modified":"2025-01-14T10:20:37","modified_gmt":"2025-01-14T10:20:37","slug":"how-to-get-direct-technical-support-on-ansys-gateway-powered-by-aws","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/how-to-get-direct-technical-support-on-ansys-gateway-powered-by-aws\/","title":{"rendered":"How to get direct technical support on Ansys Gateway powered by AWS"},"content":{"rendered":"<p>&lt;p&gt;You can ask your question directly in the forum for <a href=\"https:\/\/innovationspace.ansys.com\/forum\/forums\/forum\/installation-and-licensing\/ansys-gateway\/\">Ansys Gateway powered by AWS<\/a>&nbsp;&lt;\/p&gt;&lt;p&gt;If you need to report a technical issue directly to Ansys, you can use the standard technical Support process.&lt;\/p&gt;&lt;p&gt;&lt;span style=&#8221;color: rgb(230, 126, 35);&#8221;&gt;<strong>1) if you are managed by an &lt;span style=&#8221;color: rgb(53, 152, 219);&#8221;&gt;<a href=\"https:\/\/www.ansys.com\/partner-ecosystem\/channel-partners\">Ansys Channel Partner<\/a>&lt;\/span&gt;<\/strong>&lt;\/span&gt;&lt;\/p&gt;&lt;p&gt;Please contact your partner via their usual Support process&lt;\/p&gt;&lt;p&gt;&nbsp;&lt;\/p&gt;&lt;p&gt;&lt;span style=&#8221;color: rgb(230, 126, 35);&#8221;&gt;<strong>2) if you are directly supported by Ansys, then <\/strong>&lt;\/span&gt;&lt;\/p&gt;&lt;p&gt;Submit a Support Case via the Ansys Customer Support Space:<strong>&nbsp;&lt;span style=&#8221;color: rgb(35, 111, 161);&#8221;&gt;<a href=\"https:\/\/customer.ansys.com\/\">https:\/\/customer.ansys.com\/<\/a>&lt;\/span&gt;<\/strong>&lt;\/p&gt;<\/p>\n<ul>\n<li>Summary: indicate &ldquo;Ansys Gateway&rdquo; + header of the issue<\/li>\n<li>Family: &ldquo;Platform&rdquo;<\/li>\n<li>Application: &ldquo;ANSYS Cloud&rdquo;<\/li>\n<li>Area:&ldquo;N\/A&rdquo;<\/li>\n<\/ul>\n","protected":false},"template":"","class_list":["post-380699","topic","type-topic","status-closed","hentry","topic-tag-access","topic-tag-gateway","topic-tag-support-2"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"You can ask your question directly in the forum for Ansys Gateway powered by AWS If you need to report a technical issue directly to Ansys, you can use the standard technical Support process.1) if you are managed by an Ansys Channel PartnerPlease contact your partner via their\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/how-to-get-direct-technical-support-on-ansys-gateway-powered-by-aws\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" 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