{"id":380506,"date":"2024-08-26T19:32:41","date_gmt":"2024-08-26T19:32:41","guid":{"rendered":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/no-customer-found\/"},"modified":"2024-08-26T19:40:35","modified_gmt":"2024-08-26T19:40:35","slug":"no-customer-found","status":"publish","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/no-customer-found\/","title":{"rendered":"No customer found in ANSYS licensing portal"},"content":{"rendered":"<p>&lt;p&gt;&lt;span lang=&#8221;EN-US&#8221; style=&#8221;font-size: 11.0pt; font-family: &#8216;Aptos&#8217;,sans-serif; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Aptos; mso-ligatures: standardcontextual; mso-ansi-language: EN-US; mso-fareast-language: EN-CA; mso-bidi-language: AR-SA;&#8221;&gt;Through entitlements nothing appears. If I proceed with customer number, my institute is not registered, or I don&rsquo;t know why it does not pick that number. Could you please help me with the issue.&lt;\/span&gt;&lt;\/p&gt;&lt;p&gt;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/innovationspace.ansys.com\/forum\/wp-content\/uploads\/sites\/2\/2024\/08\/26-08-2024-1724701154-Screen shot 1.png\" alt=\"\" width=\"286\" height=\"161\" \/>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &lt;span lang=&#8221;EN-US&#8221; style=&#8221;font-size: 11.0pt; font-family: &#8216;Aptos&#8217;,sans-serif; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Aptos; mso-ligatures: standardcontextual; mso-ansi-language: EN-US; mso-fareast-language: EN-CA; mso-bidi-language: AR-SA;&#8221;&gt;<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/innovationspace.ansys.com\/forum\/wp-content\/uploads\/sites\/2\/2024\/08\/26-08-2024-1724701113-Screen shot 2.png\" alt=\"\" width=\"288\" height=\"162\" \/>&lt;\/span&gt;&lt;\/p&gt;<\/p>\n","protected":false},"template":"","class_list":["post-380506","topic","type-topic","status-publish","hentry","topic-tag-licensing-installation"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Through entitlements nothing appears. 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