{"id":377781,"date":"2024-08-09T08:38:31","date_gmt":"2024-08-09T08:38:31","guid":{"rendered":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/workbench-license-error\/"},"modified":"2025-10-13T11:38:38","modified_gmt":"2025-10-13T11:38:38","slug":"workbench-license-error","status":"answered","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/workbench-license-error\/","title":{"rendered":"Workbench license error"},"content":{"rendered":"<p>Hi, I can&#8217;t get a license when I use workbench. However, I&#8217;m able to use software when I launch individual apps such as fluent.&nbsp; We have a network license server.&nbsp; I know the licence server is up and running because I can use workbench on another computer running an older version and it can launch workbench without errors. I can log into the license server as Administrator and I can see other people are able to get licenses.&nbsp; &nbsp;This new installation is verison 2024R2.&nbsp; I updated the license server software to this same version.&nbsp;&nbsp;<\/p>\n<p>I edited client computer&#8217;s ansyslmd.ini file to:<\/p>\n<p>SERVER=1055@(our license server host name)<\/p>\n<p>ANSYSLI_FNP_IP_ENV=1<br \/>ANSYSLI_TIMEOUT_FLEXLM=20<br \/>ANSYSLI_FLEXLM_TIMEOUT_ENV=20000000<br \/>ANSYSCL_TIMEOUT_CONNECT=60<br \/>ANSYSCL_TIMEOUT_RESPONSE=300<\/p>\n<p>&nbsp;<\/p>\n<p>I also added the FLEXLM_TIMEOUT system ENV with value of 50000000<\/p>\n<p>SetA<\/p>\n<p>C:\\Users\\soeadmin&gt;set A<br \/>ADSK_3DSMAX_x64_2025=C:\\apps\\Autodesk\\3ds Max 2025\\<br \/>ALLUSERSPROFILE=C:\\ProgramData<br \/>ANSYS242_DIR=C:\\apps\\ANSYS Inc\\v242\\ANSYS<br \/>ANSYS_EM_DONOT_PRELOAD_3DDRIVER_DLL=1<br \/>APPDATA=C:\\Users\\soeadmin\\AppData\\Roaming<br \/>AWP_LOCALE242=en-us<br \/>AWP_ROOT242=C:\\apps\\ANSYS Inc\\v242<\/p>\n<p>&nbsp;<\/p>\n<p>I deleted the ANSYS data in %appdata%.<\/p>\n<p>I&#8217;m able to ping the license server.&nbsp; When I run the license utility I get a green check mark.<\/p>\n<p>I&#8217;m not sure what else to check.<img decoding=\"async\" src=\"https:\/\/innovationspace.ansys.com\/forum\/wp-content\/uploads\/sites\/2\/2024\/08\/09-08-2024-1723192589-workbench_error.png\" alt=\"\"><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"template":"","class_list":["post-377781","topic","type-topic","status-answered","hentry"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_subscription":["12348","2937","7793","961","197","255732","17373","135166","471305","464479","310886","606104"],"_bbp_author_ip":["136.52.36.127"]," _bbp_last_reply_id":["0"]," _bbp_likes_count":["0"],"_btv_view_count":["6981"],"_bbp_topic_status":["answered"],"_bbp_notification_enabled":["12348","12348","12348","12348","12348","7793","7793","7793","7793","7793","12348","481586"],"_bbp_likes_count":["1"],"_bbp_topic_id":["377781"],"_bbp_forum_id":["27796"],"_bbp_engagement":["197","961","2937","7793","12348","17373","135166","255732","464479","471305","310886","606104"],"_bbp_voice_count":["12"],"_bbp_reply_count":["29"],"_bbp_last_reply_id":["443699"],"_bbp_last_active_id":["443699"],"_bbp_last_active_time":["2025-10-13 11:38:18"]},"test":"lisapreble"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/377781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":1,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/377781\/revisions"}],"predecessor-version":[{"id":443700,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/377781\/revisions\/443700"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=377781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}