{"id":37533,"date":"2019-09-06T13:24:26","date_gmt":"2019-09-06T13:24:26","guid":{"rendered":"\/forum\/forums\/topic\/cant-pull-network-license-over-vpn-in-2019r1-but-2018-works-fine-win7\/"},"modified":"2019-09-06T13:24:26","modified_gmt":"2019-09-06T13:24:26","slug":"cant-pull-network-license-over-vpn-in-2019r1-but-2018-works-fine-win7","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/cant-pull-network-license-over-vpn-in-2019r1-but-2018-works-fine-win7\/","title":{"rendered":"Cant pull network license over VPN in 2019R1, but 2018 works fine (win7)"},"content":{"rendered":"<p>Hello all, glad to be here.<\/p>\n<p><\/p>\n<p>I am a Computer Manager at an institution, and as such responsibility falls on me to keep professors connected and happy&#8230;<\/p>\n<p><\/p>\n<p>Anywho, I have a professor running win7 on an older laptop, and upon installation, we have found his (fresh) install of ANSYS 2019R1 unable to pull a network license over Cisco VPN. The strange part is, a 2018 build of ANSYS is perfectly capable of doing so under the same conditions.<\/p>\n<p><\/p>\n<p>Both work fine when on-site, as well.<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>When starting 2019R1 Mechanical APDL, there is an extended hangtime (up to a minute in some cases) before the applications states it is unable to pull a license.<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>I have:<br \/>&nbsp;&nbsp; Ensured telnet\/pingability of client pc to the license server,<\/p>\n<p><\/p>\n<p>&nbsp;&nbsp; checked\/added firewall exceptions,<\/p>\n<p><\/p>\n<p>&nbsp;&nbsp; removed any installations older than 2018,&nbsp; and<\/p>\n<p><\/p>\n<p>&nbsp;&nbsp; fully reinstalled 2019R1 to no avail.<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>Has anybody encountered a similar issue?<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>While I understand win7 is deprecated, any direction is greatly appreciated.<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>Regards,<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>-Mason<\/p>\n<p><\/p>\n<p>&nbsp;&nbsp;&nbsp;<\/p>\n","protected":false},"template":"","class_list":["post-37533","topic","type-topic","status-closed","hentry"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_old_topic_id":["9711"],"_bbp_old_topic_author_name_id":["Anonymous"],"_bbp_old_is_topic_anonymous_id":["false"],"_bbp_old_closed_status_id":["publish"],"_bbp_author_ip":[null],"_bbp_old_sticky_status_id":["normal"],"_bbp_likes_count":["0"],"_btv_view_count":["1285"],"_bbp_subscription":["242204"],"_bbp_topic_status":["unanswered"],"_bbp_status":["publish"],"_bbp_topic_id":["37533"],"_bbp_forum_id":["27796"],"_bbp_engagement":["68381","157480","167740"],"_bbp_voice_count":["3"],"_bbp_reply_count":["4"],"_bbp_last_reply_id":["94448"],"_bbp_last_active_id":["94448"],"_bbp_last_active_time":["2019-09-17 18:05:08"]},"test":"justmason"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/37533","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/37533\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=37533"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}