{"id":37285,"date":"2019-08-22T23:21:01","date_gmt":"2019-08-22T23:21:01","guid":{"rendered":"\/forum\/forums\/topic\/rsm-failed-to-verify-my-credintials-when-connecting-to-the-cluster\/"},"modified":"2019-08-22T23:21:01","modified_gmt":"2019-08-22T23:21:01","slug":"rsm-failed-to-verify-my-credintials-when-connecting-to-the-cluster","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/rsm-failed-to-verify-my-credintials-when-connecting-to-the-cluster\/","title":{"rendered":"RSM failed to verify my credintials when connecting to the cluster"},"content":{"rendered":"<p>Hello,<\/p>\n<p><\/p>\n<p>I&#8217;ve been trying to connect my machine to the cluster through the Ansys Remote Solve Manager (RSM). The HPC type is UGE(SGE).&nbsp; I believe my configurations are all correct and I confirmed that with another research group that runs the same thing but it&#8217;s just not working for me.<\/p>\n<p><\/p>\n<p>I checked the connection through the &#8220;telnet&#8221; command and it&#8217;s working well. Also, my connection via MobaXterm is smooth. When I reached to the queues tab in the RSM configuration I get the attached error.<\/p>\n<p><\/p>\n<blockquote><p><\/p>\n<p><strong>&#8220;System.InvalidOperationException: Timeout getting UseerProxy port for user &#8230; [machine name] on submit-c&#8230;&#8221;<\/strong><\/p>\n<p>\n<\/p><\/blockquote>\n<p><\/p>\n<p>What might be the problem?<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>Thank you all.<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/us.v-cdn.net\/6032193\/uploads\/attachments\/58c83b70-4546-43ac-afea-aab1015765c5\/4a5eca1b-6356-4f2f-853e-aab10180bbb9_ansys-community.jpg?width=690&amp;upscale=false\" alt=\"\"><\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"template":"","class_list":["post-37285","topic","type-topic","status-closed","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Hello, I&#039;ve been trying to connect my machine to the cluster through the Ansys Remote Solve Manager (RSM). 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