{"id":370740,"date":"2024-07-05T14:43:35","date_gmt":"2024-07-05T14:43:35","guid":{"rendered":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/lumerical-losing-connection-to-license-server-mid-simulation\/"},"modified":"2024-07-05T14:43:35","modified_gmt":"2024-07-05T14:43:35","slug":"lumerical-losing-connection-to-license-server-mid-simulation","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/lumerical-losing-connection-to-license-server-mid-simulation\/","title":{"rendered":"Lumerical losing connection to license server mid-simulation"},"content":{"rendered":"<p>One of our users has reported an issue where ANSYS Lumerical cannot find a solver feature from our license server mid-simulation.<\/p>\n<ul>\n<li>It has occurred on two machines and happens with both the FDTD and RCWA solvers.<\/li>\n<li>It does not always occur at the same time during their simulations.<\/li>\n<li>It has also occured with Lumerical 2022 and 2024. And I&#8217;ve also tried updating the license manager on the server to 2024, but it did not help.<\/li>\n<li>The errors in the job details on their machine usually say it cannot find the solver feature, but sometimes it says the FLEXlm server is not responding.<\/li>\n<li>The job details show the correct license path. And I can see in the license log that their machine has been checking out features. I do not see any errors or rejections on the license server log.<\/li>\n<\/ul>\n<p>Could us some help troubleshooting this issue, particularly where I could find useful logs\/info on the user&#8217;s machine.<\/p>\n<p>I&#8217;m also attaching a few screenshots the user has sent that showing the errors in the job details (I have blacked out our license server names).<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/innovationspace.ansys.com\/forum\/wp-content\/uploads\/sites\/2\/2024\/07\/05-07-2024-1720190511-lumerical-jobdetails1.png\" alt=\"\"><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/innovationspace.ansys.com\/forum\/wp-content\/uploads\/sites\/2\/2024\/07\/05-07-2024-1720190538-lumerical-jobdetails2.png\" alt=\"\"><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/innovationspace.ansys.com\/forum\/wp-content\/uploads\/sites\/2\/2024\/07\/05-07-2024-1720190548-lumerical-jobdetails3.png\" alt=\"\"><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/innovationspace.ansys.com\/forum\/wp-content\/uploads\/sites\/2\/2024\/07\/05-07-2024-1720190556-lumerical-jobdetails4.png\" alt=\"\"><\/p>\n","protected":false},"template":"","class_list":["post-370740","topic","type-topic","status-closed","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"One of our users has reported an issue where ANSYS Lumerical cannot find a solver feature from our license server mid-simulation.It has occurred on two machines and happens with both the FDTD and RCWA solvers.It does not always occur at the same time during their simulations.It has also occured with Lumerical 2022 and 2024. 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