{"id":368899,"date":"2024-05-28T05:58:21","date_gmt":"2024-05-28T05:58:21","guid":{"rendered":"\/forum\/forums\/topic\/ansys-customer-support-space\/"},"modified":"2024-05-28T05:58:21","modified_gmt":"2024-05-28T05:58:21","slug":"ansys-customer-support-space","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/ansys-customer-support-space\/","title":{"rendered":"Ansys Customer Support Space"},"content":{"rendered":"<p>Currently, I&#8217;m working in a team in Japan that has Ansys Rocky software license and 3 admin accounts that are linked to the license. The technical support company that we have access to is only in Japanese. I was wondering if as a junior Analyst, is there a way to access the Ansys Customer Support Space without using admin accounts, inadvertantly linking my account to our current Account Number (Customer Number\/ID)<\/p>\n<p>Also, is the Ansys Customer Support Space a community space?(eg; Forums, public discussion space etc.) or a space that is specifically between the customer and customer support?(Closed and encrypted, risk of data leaks are low)<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"template":"","class_list":["post-368899","topic","type-topic","status-closed","hentry","topic-tag-anysys-licences-1","topic-tag-account","topic-tag-question-1","topic-tag-rocky-dem-1","topic-tag-TechSupport-1","topic-tag-technical-support-1"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_subscription":["37621","200"],"_bbp_author_ip":["184.24.96.207"]," _bbp_last_reply_id":["0"]," _bbp_likes_count":["0"],"_btv_view_count":["498"],"_bbp_topic_status":["unanswered"],"_edit_lock":["1717044420:236613"],"_bbp_topic_id":["368899"],"_bbp_forum_id":["153314"],"_bbp_engagement":["200","37621"],"_bbp_voice_count":["2"],"_bbp_reply_count":["3"],"_bbp_last_reply_id":["369348"],"_bbp_last_active_id":["369348"],"_bbp_last_active_time":["2024-05-31 08:51:38"]},"test":"m-shazwanfine-sinter-com"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/368899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/368899\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=368899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}