


{"id":368401,"date":"2024-05-23T22:10:33","date_gmt":"2024-05-23T22:10:33","guid":{"rendered":"\/forum\/forums\/topic\/problem-with-launching-thermal-desktop\/"},"modified":"2024-05-25T05:41:15","modified_gmt":"2024-05-25T05:41:15","slug":"problem-with-launching-thermal-desktop","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/problem-with-launching-thermal-desktop\/","title":{"rendered":"Problem with launching Thermal Desktop"},"content":{"rendered":"<div data-ogsc=\"black\">I recently installed Thermal Desktop while following this&nbsp;<a id=\"LPlnk133943\" title=\"https:\/\/ansys13.ansys.com\/release2024R1\/TD_Suite_Install_2024R1_with_Prerequisite_and_License_Install_Instructions_1.pdf?__token__=st=1716220930~exp=1716221050~acl=\/release2024R1\/TD_Suite_Install_2024R1_with_Prerequisite_and_License_Install_Instructions_1.pdf~hmac=6f684140b37f95ce1fe0338a2e8b61f3bbe51ac1451c025e2aa781c2f31241b0\" href=\"https:\/\/ansys13.ansys.com\/release2024R1\/TD_Suite_Install_2024R1_with_Prerequisite_and_License_Install_Instructions_1.pdf?__token__=st=1716220930~exp=1716221050~acl=\/release2024R1\/TD_Suite_Install_2024R1_with_Prerequisite_and_License_Install_Instructions_1.pdf~hmac=6f684140b37f95ce1fe0338a2e8b61f3bbe51ac1451c025e2aa781c2f31241b0\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-linkindex=\"0\" data-ogsc=\"\">guide<\/a>. However, when I tried to open the beercan.dwg file, it quickly flashed a screen and wouldn&#8217;t open. I tried this a couple of times and then tried to open the TdDWGLauncher itself, but it gave me the following error:<\/div>\n<div data-ogsc=\"black\"><img loading=\"lazy\" decoding=\"async\" id=\"x_image_0\" class=\"Do8Zj\" src=\"\/forum\/wp-content\/uploads\/sites\/2\/2024\/05\/23-05-2024-1716502187-blobid0.png\" width=\"627\" height=\"392\" data-imagetype=\"AttachmentByCid\" data-custom=\"AQMkAGM5ODQxNTMxLTM5YTEtNDNmMC05NmUyLTI0ODAzMjM3YTY5MgBGAAADeFflrt9hJUCuIeu1O8fbpgcAXmMe02At90midyS%2F6RMLtAAAAgEJAAAAXmMe02At90midyS%2F6RMLtAACRfeiOwAAAAESABAAZWTp3jiiKkWnEygM%2BfbVnQ%3D%3D\" data-outlook-trace=\"F:1|T:1\"><\/div>\n<div data-ogsc=\"black\">&nbsp;<\/div>\n<div data-ogsc=\"black\">Then, I deleted and reinstalled the Thermal desktop to see if it fixed it, but it didn&#8217;t. When I tried to follow the error message, I found that there was no ThermalDesktop subfolder in my AppData\\Local folder. So I created it myself and then tried to open the beercan file again, but it was still just the flash. I did notice that it created the log and debug files, however. Now when I try to open TdDWGLauncher, it also flashes rather than giving me the error from before.<\/div>\n<div data-ogsc=\"black\">&nbsp;<\/div>\n<div data-ogsc=\"black\">Please let me know how I can fix this. Thank you!<\/div>\n","protected":false},"template":"","class_list":["post-368401","topic","type-topic","status-closed","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"I recently installed Thermal Desktop while following this guide. However, when I tried to open the beercan.dwg file, it quickly flashed a screen and wouldn&#039;t open. 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