{"id":368401,"date":"2024-05-23T22:10:33","date_gmt":"2024-05-23T22:10:33","guid":{"rendered":"\/forum\/forums\/topic\/problem-with-launching-thermal-desktop\/"},"modified":"2024-05-25T05:41:15","modified_gmt":"2024-05-25T05:41:15","slug":"problem-with-launching-thermal-desktop","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/problem-with-launching-thermal-desktop\/","title":{"rendered":"Problem with launching Thermal Desktop"},"content":{"rendered":"<div data-ogsc=\"black\">I recently installed Thermal Desktop while following this&nbsp;<a id=\"LPlnk133943\" title=\"https:\/\/ansys13.ansys.com\/release2024R1\/TD_Suite_Install_2024R1_with_Prerequisite_and_License_Install_Instructions_1.pdf?__token__=st=1716220930~exp=1716221050~acl=\/release2024R1\/TD_Suite_Install_2024R1_with_Prerequisite_and_License_Install_Instructions_1.pdf~hmac=6f684140b37f95ce1fe0338a2e8b61f3bbe51ac1451c025e2aa781c2f31241b0\" href=\"https:\/\/ansys13.ansys.com\/release2024R1\/TD_Suite_Install_2024R1_with_Prerequisite_and_License_Install_Instructions_1.pdf?__token__=st=1716220930~exp=1716221050~acl=\/release2024R1\/TD_Suite_Install_2024R1_with_Prerequisite_and_License_Install_Instructions_1.pdf~hmac=6f684140b37f95ce1fe0338a2e8b61f3bbe51ac1451c025e2aa781c2f31241b0\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-linkindex=\"0\" data-ogsc=\"\">guide<\/a>. However, when I tried to open the beercan.dwg file, it quickly flashed a screen and wouldn&#8217;t open. I tried this a couple of times and then tried to open the TdDWGLauncher itself, but it gave me the following error:<\/div>\n<div data-ogsc=\"black\"><img loading=\"lazy\" decoding=\"async\" id=\"x_image_0\" class=\"Do8Zj\" src=\"\/forum\/wp-content\/uploads\/sites\/2\/2024\/05\/23-05-2024-1716502187-blobid0.png\" width=\"627\" height=\"392\" data-imagetype=\"AttachmentByCid\" data-custom=\"AQMkAGM5ODQxNTMxLTM5YTEtNDNmMC05NmUyLTI0ODAzMjM3YTY5MgBGAAADeFflrt9hJUCuIeu1O8fbpgcAXmMe02At90midyS%2F6RMLtAAAAgEJAAAAXmMe02At90midyS%2F6RMLtAACRfeiOwAAAAESABAAZWTp3jiiKkWnEygM%2BfbVnQ%3D%3D\" data-outlook-trace=\"F:1|T:1\"><\/div>\n<div data-ogsc=\"black\">&nbsp;<\/div>\n<div data-ogsc=\"black\">Then, I deleted and reinstalled the Thermal desktop to see if it fixed it, but it didn&#8217;t. When I tried to follow the error message, I found that there was no ThermalDesktop subfolder in my AppData\\Local folder. So I created it myself and then tried to open the beercan file again, but it was still just the flash. I did notice that it created the log and debug files, however. Now when I try to open TdDWGLauncher, it also flashes rather than giving me the error from before.<\/div>\n<div data-ogsc=\"black\">&nbsp;<\/div>\n<div data-ogsc=\"black\">Please let me know how I can fix this. Thank you!<\/div>\n","protected":false},"template":"","class_list":["post-368401","topic","type-topic","status-closed","hentry"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_subscription":["136437","68381","431893","432235","305924","460195"],"_bbp_author_ip":["184.24.96.207"]," _bbp_last_reply_id":["0"]," _bbp_likes_count":["0"],"_btv_view_count":["2272"],"_bbp_topic_status":["unanswered"],"_bbp_likes_count":["0"],"_bbp_topic_id":["368401"],"_bbp_forum_id":["27784"],"_bbp_engagement":["68381","136437","305924","431893","432235"],"_bbp_voice_count":["5"],"_bbp_reply_count":["5"],"_bbp_reply_count_hidden":["1"],"_bbp_last_reply_id":["375601"],"_bbp_last_active_id":["375601"],"_bbp_last_active_time":["2024-08-02 18:00:32"]},"test":"duybui04iastate-edu"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/368401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":1,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/368401\/revisions"}],"predecessor-version":[{"id":368581,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/368401\/revisions\/368581"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=368401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}