{"id":364970,"date":"2024-04-30T18:51:34","date_gmt":"2024-04-30T18:51:34","guid":{"rendered":"\/forum\/forums\/topic\/ansys-license-issue-2\/"},"modified":"2024-04-30T18:51:34","modified_gmt":"2024-04-30T18:51:34","slug":"ansys-license-issue-2","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/ansys-license-issue-2\/","title":{"rendered":"Ansys License Issue."},"content":{"rendered":"<p class=\"MsoNoSpacing\"><span>Hi Tech Support,<\/span><\/p>\n<p class=\"MsoNoSpacing\"><span>&nbsp;<\/span><\/p>\n<p class=\"MsoNoSpacing\"><span>We were able to create and generate the licensing file.&nbsp; It is updated on the license server (prlicensing01).&nbsp; The license server is up and running.&nbsp; However, the PC cannot obtain the license.&nbsp; See screenshots below for detail.<\/span><\/p>\n<p class=\"MsoNoSpacing\"><span>&nbsp;<\/span><\/p>\n<p class=\"MsoNoSpacing\"><span>Please advise and Thanks,<\/span><\/p>\n<p class=\"MsoNoSpacing\"><span>I can be reached at htrinh@centennialcollege.ca<\/span><\/p>\n<p class=\"MsoNoSpacing\"><span>&nbsp;<\/span><\/p>\n<p class=\"MsoNoSpacing\"><span>&nbsp;<\/span><\/p>\n<p class=\"MsoNoSpacing\"><span><img decoding=\"async\" title=\"License server info\" src=\"\/forum\/wp-content\/uploads\/sites\/2\/2024\/04\/30-04-2024-1714502905-License server info.jpg\" alt=\"License is up and running on server\"><\/span><\/p>\n<p class=\"MsoNormal\"><span><br \/><!--[endif]--><\/span><\/p>\n<p class=\"MsoNormal\"><span>&nbsp;<\/span><\/p>\n<p class=\"MsoNormal\"><span>&nbsp;<\/span><\/p>\n<p class=\"MsoNormal\"><span>&nbsp;<\/span><\/p>\n<p class=\"MsoNormal\"><span>Error when Ansys is launched.<\/span><\/p>\n<p class=\"MsoNormal\"><span><img decoding=\"async\" title=\"Error\" src=\"\/forum\/wp-content\/uploads\/sites\/2\/2024\/04\/30-04-2024-1714502967-Ansys Workbench - Connextion timed out while reading data.jpg\" alt=\"When launch Ansys\"><br \/><!--[endif]--><\/span><\/p>\n<p class=\"MsoNormal\"><span>&nbsp;<\/span><\/p>\n<p class=\"MsoNormal\"><span>&nbsp;<img decoding=\"async\" title=\"System error\" src=\"\/forum\/wp-content\/uploads\/sites\/2\/2024\/04\/30-04-2024-1714503030-System error.jpg\" alt=\"System error\"><\/span><\/p>\n<p class=\"MsoNormal\"><span>&nbsp;<\/span><\/p>\n<p class=\"MsoNormal\"><span>&nbsp;<\/span><\/p>\n<p class=\"MsoNormal\"><span>&nbsp;<\/span><\/p>\n<p class=\"MsoNormal\"><span><br \/><!--[endif]--><\/span><\/p>\n<p class=\"MsoNormal\"><span>&nbsp;<\/span><\/p>\n<p class=\"MsoNormal\"><span>&nbsp;<\/span><\/p>\n<p class=\"MsoNormal\"><span><br \/><!--[endif]--><\/span><\/p>\n<p class=\"MsoNormal\"><span style=\"font-size: 11.0pt;font-family: 'Calibri',sans-serif\">&nbsp;<img decoding=\"async\" title=\"Product detail.\" src=\"\/forum\/wp-content\/uploads\/sites\/2\/2024\/04\/30-04-2024-1714503061-Product Detail.jpg\" alt=\"Ansys software detail.\"><\/span><\/p>\n<p class=\"MsoNormal\"><span style=\"font-size: 11.0pt;font-family: 'Calibri',sans-serif\">&nbsp;<\/span><\/p>\n<p class=\"MsoNormal\"><span style=\"font-size: 11.0pt;font-family: 'Calibri',sans-serif\">&nbsp;<\/span><\/p>\n<table class=\"MsoNormalTable\" style=\"border-collapse: collapse\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr style=\"height: 127.7pt\">\n<td style=\"width: 55.65pt;padding: 0in 5.4pt 0in 5.4pt;height: 127.7pt\" valign=\"top\" width=\"74\">\n<table class=\"MsoNormalTable\" style=\"width: 474.55pt;background: white;border-collapse: collapse\" border=\"0\" width=\"633\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr style=\"height: 141.75pt\">\n<td style=\"width: 53.5pt;padding: 0in 5.4pt 0in 5.4pt;height: 141.75pt\" valign=\"top\" width=\"71\">\n<p class=\"MsoNormal\" style=\"line-height: 105%\"><span style=\"color: black\"><a href=\"http:\/\/www.centennialcollege.ca\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Calibri',sans-serif;color: black;text-decoration: none\"><!-- [if gte vml 1]&gt;--><\/p>\n<p>    <!-- [if !vml]--><img loading=\"lazy\" decoding=\"async\" style=\"height: 2.784in;width: .895in\" src=\"\/Users\/hong\/AppData\/Local\/Temp\/msohtmlclip1\/01\/clip_image010.gif\" width=\"86\" height=\"267\" border=\"0\"><!--[endif]--><\/span><\/a><\/span><\/p>\n<\/td>\n<td style=\"width: 206.75pt;border: none;border-right: solid windowtext 1.0pt;padding: 0in 5.4pt 0in 5.4pt;height: 141.75pt\" valign=\"top\" width=\"276\">\n<p class=\"MsoNormal\" style=\"margin-bottom: 12.0pt;line-height: 105%\"><strong><span style=\"font-size: 14.0pt;line-height: 105%;font-family: 'Arial',sans-serif;color: #5f5f5f;border: none windowtext 1.0pt;padding: 0in\">&nbsp;<\/span><\/strong><\/p>\n<p class=\"MsoNormal\" style=\"margin-bottom: 12.0pt;line-height: 105%\"><strong><span style=\"font-size: 14.0pt;line-height: 105%;font-family: 'Arial',sans-serif;color: #5f5f5f;border: none windowtext 1.0pt;padding: 0in\">Hong Trinh<br \/><\/span><\/strong><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Arial',sans-serif;color: #5f5f5f;border: none windowtext 1.0pt;padding: 0in\"><strong>Application Specialist<\/strong><\/span><strong><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Arial',sans-serif;color: #404040;border: none windowtext 1.0pt;padding: 0in\"><br \/><\/span><\/strong><span style=\"font-size: 9.0pt;line-height: 105%;font-family: 'Arial',sans-serif;color: #5f5f5f;border: none windowtext 1.0pt;padding: 0in\">Information Technology Services<\/span><\/p>\n<p class=\"MsoNormal\" style=\"line-height: 105%\"><span style=\"font-size: 9.0pt;line-height: 105%;font-family: 'Arial',sans-serif;color: #5f5f5f;border: none windowtext 1.0pt;padding: 0in\">P.O. Box 631, Station A, Toronto, ON, M1K 5E9<\/span><\/p>\n<p class=\"MsoNormal\" style=\"line-height: 105%\"><span style=\"font-size: 9.0pt;line-height: 105%;font-family: 'Arial',sans-serif;color: #5f5f5f;border: none windowtext 1.0pt;padding: 0in\">941 Progress Avenue, Toronto, ON M1G 3T81<\/span><\/p>\n<p class=\"MsoNormal\" style=\"line-height: 105%\"><span style=\"font-size: 9.0pt;line-height: 105%;font-family: 'Arial',sans-serif;color: #454546;border: none windowtext 1.0pt;padding: 0in\"><br \/><\/span><span style=\"color: black\"><a href=\"https:\/\/urldefense.com\/v3\/__http:\/www.tiktok.com\/@centennialcollege__;!!NCntAZiCNxG7yDGH!Y3ttWOKzy6HvSbpJvZzXCQXttdSismOhDQH7uAaeBo51fjCkY_VeSOXo9zEGjyUqI67vi6uc25EonFn5FeFwF9m-TC8$\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Calibri',sans-serif;color: black;text-decoration: none\"><!-- [if gte vml 1]&gt;--><\/p>\n<p>    <!-- [if !vml]--><img loading=\"lazy\" decoding=\"async\" style=\"height: .395in;width: .395in\" src=\"\/Users\/hong\/AppData\/Local\/Temp\/msohtmlclip1\/01\/clip_image012.gif\" width=\"38\" height=\"38\" border=\"0\"><!--[endif]--><\/span><\/a><\/span><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Calibri',sans-serif;color: #242424\">&nbsp;&nbsp;<\/span><span style=\"color: black\"><a href=\"https:\/\/urldefense.com\/v3\/__http:\/www.instagram.com\/centennialcollege__;!!NCntAZiCNxG7yDGH!Y3ttWOKzy6HvSbpJvZzXCQXttdSismOhDQH7uAaeBo51fjCkY_VeSOXo9zEGjyUqI67vi6uc25EonFn5FeFwfg1_SRY$\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Calibri',sans-serif;color: black;text-decoration: none\"><!-- [if gte vml 1]&gt;--><\/p>\n<p>    <!-- [if !vml]--><img loading=\"lazy\" decoding=\"async\" style=\"height: .395in;width: .395in\" src=\"\/Users\/hong\/AppData\/Local\/Temp\/msohtmlclip1\/01\/clip_image014.gif\" width=\"38\" height=\"38\" border=\"0\"><!--[endif]--><\/span><\/a><\/span><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Calibri',sans-serif;color: #242424\">&nbsp;&nbsp;<\/span><span style=\"color: black\"><a href=\"https:\/\/urldefense.com\/v3\/__https:\/www.youtube.com\/centennialcollege__;!!NCntAZiCNxG7yDGH!Y3ttWOKzy6HvSbpJvZzXCQXttdSismOhDQH7uAaeBo51fjCkY_VeSOXo9zEGjyUqI67vi6uc25EonFn5FeFwWLZFSjY$\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Calibri',sans-serif;color: black;text-decoration: none\"><!-- [if gte vml 1]&gt;--><\/p>\n<p>    <!-- [if !vml]--><img loading=\"lazy\" decoding=\"async\" style=\"height: .395in;width: .395in\" src=\"\/Users\/hong\/AppData\/Local\/Temp\/msohtmlclip1\/01\/clip_image016.gif\" width=\"38\" height=\"38\" border=\"0\"><!--[endif]--><\/span><\/a><\/span><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Calibri',sans-serif;color: #242424\">&nbsp;&nbsp;<\/span><span style=\"color: black\"><a href=\"https:\/\/urldefense.com\/v3\/__https:\/www.linkedin.com\/school\/centennial-college\/mycompany\/verification\/__;!!NCntAZiCNxG7yDGH!Y3ttWOKzy6HvSbpJvZzXCQXttdSismOhDQH7uAaeBo51fjCkY_VeSOXo9zEGjyUqI67vi6uc25EonFn5FeFwxiJZ92k$\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Calibri',sans-serif;color: black;text-decoration: none\"><!-- [if gte vml 1]&gt;--><\/p>\n<p>    <!-- [if !vml]--><img loading=\"lazy\" decoding=\"async\" style=\"height: .395in;width: .395in\" src=\"\/Users\/hong\/AppData\/Local\/Temp\/msohtmlclip1\/01\/clip_image018.gif\" width=\"38\" height=\"38\" border=\"0\"><!--[endif]--><\/span><\/a><\/span><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Calibri',sans-serif;color: #242424\">&nbsp;&nbsp;<\/span><span style=\"color: black\"><a href=\"https:\/\/urldefense.com\/v3\/__https:\/twitter.com\/CentennialEDU__;!!NCntAZiCNxG7yDGH!Y3ttWOKzy6HvSbpJvZzXCQXttdSismOhDQH7uAaeBo51fjCkY_VeSOXo9zEGjyUqI67vi6uc25EonFn5FeFwSjE6RCs$\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Calibri',sans-serif;color: black;text-decoration: none\"><!-- [if gte vml 1]&gt;--><\/p>\n<p>    <!-- [if !vml]--><img loading=\"lazy\" decoding=\"async\" style=\"height: .395in;width: .395in\" src=\"\/Users\/hong\/AppData\/Local\/Temp\/msohtmlclip1\/01\/clip_image020.gif\" width=\"38\" height=\"38\" border=\"0\"><!--[endif]--><\/span><\/a><\/span><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Calibri',sans-serif;color: #242424\">&nbsp;&nbsp;<\/span><span style=\"color: black\"><a href=\"https:\/\/urldefense.com\/v3\/__https:\/www.facebook.com\/centennialcollege\/__;!!NCntAZiCNxG7yDGH!Y3ttWOKzy6HvSbpJvZzXCQXttdSismOhDQH7uAaeBo51fjCkY_VeSOXo9zEGjyUqI67vi6uc25EonFn5FeFw070Goi4$\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Calibri',sans-serif;color: black;text-decoration: none\"><!-- [if gte vml 1]&gt;--><\/p>\n<p>    <!-- [if !vml]--><img loading=\"lazy\" decoding=\"async\" style=\"height: .395in;width: .395in\" src=\"\/Users\/hong\/AppData\/Local\/Temp\/msohtmlclip1\/01\/clip_image022.gif\" width=\"38\" height=\"38\" border=\"0\"><!--[endif]--><\/span><\/a><\/span><\/p>\n<\/td>\n<td style=\"width: 214.3pt;padding: 0in 5.4pt 0in 5.4pt;height: 141.75pt\" width=\"286\">\n<p class=\"MsoNormal\" style=\"line-height: 105%\"><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Calibri',sans-serif;color: #242424\">&nbsp;&nbsp;<\/span><span style=\"color: black\"><a href=\"http:\/\/www.centennialcollege.ca\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Calibri',sans-serif;color: black;text-decoration: none\"><!-- [if gte vml 1]&gt;--><\/p>\n<p>    <!-- [if !vml]--><img loading=\"lazy\" decoding=\"async\" style=\"height: 2.222in;width: 2.659in\" src=\"\/Users\/hong\/AppData\/Local\/Temp\/msohtmlclip1\/01\/clip_image024.gif\" width=\"255\" height=\"213\" border=\"0\"><!--[endif]--><\/span><\/a><\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"MsoNormal\" style=\"line-height: 105%;background: white\"><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Calibri',sans-serif;color: #242424\">&nbsp;<\/span><\/p>\n<p class=\"MsoNormal\" style=\"line-height: 105%\"><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Calibri',sans-serif\">&nbsp;<\/span><\/p>\n<\/td>\n<td style=\"width: 225.25pt;padding: 0in 5.4pt 0in 5.4pt;height: 127.7pt\" valign=\"top\" width=\"300\">\n<p class=\"MsoNormal\" style=\"line-height: 105%\"><span style=\"font-size: 11.0pt;line-height: 105%;font-family: 'Calibri',sans-serif\">&nbsp;<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"template":"","class_list":["post-364970","topic","type-topic","status-closed","hentry"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_subscription":["347473","16547"],"_bbp_author_ip":["23.216.133.155"]," _bbp_last_reply_id":["0"]," _bbp_likes_count":["0"],"_btv_view_count":["168"],"_bbp_topic_status":["unanswered"],"_bbp_topic_id":["364970"],"_bbp_forum_id":["27796"],"_bbp_engagement":["16547","347473"],"_bbp_voice_count":["2"],"_bbp_reply_count":["5"],"_bbp_last_reply_id":["365685"],"_bbp_last_active_id":["365685"],"_bbp_last_active_time":["2024-05-06 14:38:59"]},"test":"htrinhcentennialcollege-ca"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/364970","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/364970\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=364970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}